Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

How to Check for Blind Spots

By Rachel White on Wednesday, 20 September 2017

 

A blind spot is an area around a vehicle that the driver cannot directly see in their normal field of vision whilst driving.

Blind spots occur in various types of vehicles including trucks and cars. Motorcycles do not have blind spots as they have full visibility around the bike.

There are numerous areas in a vehicle that can create a blind spot for the driver. Some blind spots can be from the windscreen pillar, rear view mirror, passengers, headrests, side mirrors or cargo being transported.

There are many accidents that occur because someone just didn’t see the other person and it’s likely they were in the blind spot.

It is important to identify where blind spots are in your car and to make an effort to check your blind spots by moving your head to enable a visual of those areas.

You should also identify potential blind spots on other vehicles and make sure you don’t sit too long in a blind spot to ensure you are being seen.

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Take the time to set your driving position and mirrors correctly to assist in eliminating any unnecessary blind spots.

Once you have your mirrors set up you may want to get someone to walk around your car so you can identify what areas are obstructed from your view and manoeuvre yourself until you can see.

This way you will know where the blind spots are and what you will need to do to be able to view that area if needed.

When purchasing a new car it’s a good idea to just sit in the driver’s seat and consider the visibility.

We all come in different shapes and forms so what might work well for one person may not work for another.

Convertibles are well known for having poor visibility due to the construction of the vehicle.

But with the top down rear visibility behind the driver increases. When you sit in a potential new purchase and don’t feel confident in being able to see around the vehicle then you are probably best to keep looking.

If you can’t see properly there will be a higher chance of accidents and your comfort level in that vehicle may be diminished.

Here are some things to consider with blind spots: 

  • Size of the rear window
  • How high do you sit in the seat and where is your eye level
  • Can you see over your shoulders on both sides?
  • How wide are the pillars?
  • How much can you see in the side mirrors?

Keep in mind that bigger vehicles have larger blind spots so when negotiating around heavy vehicles or larger cars be mindful of the blind spots so you do not put yourself in danger.

Also, as a pedestrian be aware that you may be standing in a blind spot and the driver can’t see you.

Outside factors may also influence your visibility, for example you might not be able to see ahead of you because the sun is shining straight into your view.

If you are unable to view the road ahead of you then slow down to ensure you can stop in time if required.

Be aware, be prepared and know what to watch out for so you don’t end up being that person who says “I’m so sorry, I didn’t see you.”

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: car mirror Sam

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