Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Battery Replacement?

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How Much does a Battery Replacement Cost?

 

The battery is your vehicle's main source of electrical power.

It gives power to the starter motor, fuel pump, engine control computer (when the driver turns the key), and allows the vehicle to start.

It also supplies power to the radio, headlights and other electrical components inside the car which provides entertainment and information to the driver.

It is important to make sure your battery and charging system is in good working order, otherwise, you may get stranded with a vehicle that won’t start!

The average battery replacement starts at around $100, and depending on the type of vehicle, can increase to $250+

Battery Replacement

What is a Battery?

The battery is a large electrical storage device filled with electrolyte and lead plates, and is charged by the alternator when the vehicle is running.It is joined into the cars electrical system through two posts that protrude through the top of the battery. This allows the charge to be transferred through the vehicle to where it is needed. 

It is joined into the cars electrical system through two posts that protrude through the top of the battery.

This allows the charge to be transferred through the vehicle to where it is needed. 

Symptoms your Battery may need to be Replaced

  • Vehicle will not start
  • Radio or headlights will not operate or are dim
  • Vehicle sluggish to start

How is a Battery Replacement Performed?

Our mechanics will remove and replace your vehicle's battery, including recycling your old battery and carry out a test on the charging system to make sure everything is in working order.

Battery cables will also be cleaned if required.

Tips to Remember

  • You may lose radio and clock settings during this repair, so make sure to have any necessary radio PIN codes handy to restore operation.
  • Vehicles equipped with ‘Stop-Start’ systems, which shut the engine down in certain situations to save fuel, have specially designed batteries that can withstand the extra load that is put on the system. These vehicles are fitted with heavy duty batteries, and failure to fit the correct battery may cause issues with the system, and premature failure

Why It’s Important to have your Battery Replaced

Having your battery inspected and charging system checked will give you peace of mind whenever you turn your vehicle off.

Operating a vehicle with a failed battery or charging system can be dangerous. Your vehicle may stop suddenly, endangering your family and other motorists around you.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661