Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a CV Boot Replacement?

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How Much does a CV Boot Replacement Cost?

 

Constant Velocity shafts, more commonly known as CV shafts or axles, are what transmits the drive from the transmission to the wheels on most modern front wheel drive cars, as well as some four-wheel drive vehicles.

These shafts have constant velocity joints (CV joints) that allow drive to be transferred to the wheels during suspension travel and during cornering.

This joint is covered by a rubber boot, known as a Constant Velocity boot (CV Boot) which keeps dirt and debris out of the highly sensitive joint as well as keeping the special CV joint grease in.

Over time, these boots can become brittle and split or crack, leaking the grease out and allowing for dirt and debris to enter the cv joint, which can cause them to fail.

A completely failed CV joint will not transfer power to the wheels, and the vehicle will become stranded.

The average price for a CV boot replacement starts around the $120 mark and can extend to $300+ depending on your vehicle and transmission type.

CV Boot Replacement

What is a CV Boot?

The CV boot is a boot that is made out of a rubber and polyurethane blend that protects the CV joint from outside elements such as dirt and debris, as well as keeping the lubricating grease inside the joint.

They have ribbed sections which allow the boot to compress and stretch with suspension and steering movement whilst still providing maximum protection to the joint. 

Symptoms you may need a CV Boot Replacement

  • Grease leaking onto the ground near the wheels
  • Clicking noise when turning
  • Increased steering effort required to turn the steering wheel when moving
CV Boot Replacement cost

How is a CV boot replacement carried out?

  • The vehicle is raised and the CV boot inspected
  • The wheels, suspension and sway bar will be moved out of the way to allow access to the drive shaft
  • The Driveshaft will be removed from the vehicle and the old CV boot discarded
  • The CV joint will be inspected and the old grease will be cleaned out
  • New grease will be applied to the CV joint, and the new boot installed
  • The driveshaft will be refitted, along with the suspension, and the wheel re-installed
  • The vehicle will be road-tested to ensure to ensure correct operation

Tips to Remember

  • If the CV boot has been split for an extended period, contaminants may have entered the CV joint, causing increased wear and damage. In these situations, a replacement drive shaft complete with new CV joints and boots may be the better option.
  • Running over large debris on the road – e.g. sticks or other tree branches, can pierce the rubber of the CV boots, so these should be avoided at all costs to prolong the life of your vehicle.

How important is this Repair?

The drive shafts provide the drive from the engine and transmission to the road wheels, and the CV boots protect the CV joint from damage as well as keeping them well lubricated.

Driving for prolonged periods with a failed CV boot will not only make a mess under your vehicle as all the grease leaks out, but it can cause the CV joint to fail completely, which can put you, your family and other motorists in danger.

If you notice any of the symptoms listed above, it’s best to have your vehicle repaired as soon as possible.  

Questions? Speak with a Service Advisor
1300 655 661