Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a Rear Brake Pad Replacement Cost?

On older style and smaller vehicles, drum brakes used to be all the norm, but as technology has advanced many manufacturers are fitting disc brakes to the rear of their vehicles.

This system is the same as what’s on the front of all modern-day vehicles, and provides better stopping performance and increased safety to the driver and other motorists.

The down side to this system is that the brake pads tend to wear out quicker than the older style brake shoes.

The rear brakes only do about 30% of the braking work, and do not wear as fast as the front brake pads.

Rear brake pads tend to last between 60,000 – 75,000km, but this may be less or more depending on your driving style.

The average cost of having your rear brake pads replaced starts at around $150 all the way up to $400+, depending on the vehicle and type of brake pads used.

Rear Brake Pad Replacement

What is a Brake Pad?

A brake pad is the most common form of braking hardware on a motor vehicle.

Usually located inside the brake calliper, they are forced against the disc rotor (the shiny silver disc located behind your wheels) when the driver pushes down on the brake pedal to bring the vehicle to a stop.

Brake pads are usually made of a metallic composition bonded to a metal backing plate, and need to be replaced once the friction material has worn down passed a serviceable level. This is usually around the 2-millimetre mark.

Symptoms your Rear Brake Pads Require Replacing

  • Braking performance has diminished
  • Grinding or squealing noise when applying brakes
  • Longer stopping distances or increased pedal travel to bring the vehicle to a stop
  • Brake warning light on dash
  • The Parking Brake does not hold effectively

How are Rear Brake Pads Replaced?

  • The vehicle will be raised up and the rear wheels removed
  • The brake pads will be inspected for wear, as well as the disc rotors and other brake components
  • If the brake pads are worn, they will be removed from the vehicle
  • The callipers will be inspected and the handbrake adjusted (if part of the calliper)
  • The new brake pads will be fitted and the wheels reinstalled
  • The brake pads will be ‘bedded in’ and the vehicle road tested for correct operation

Tips to Remember

  • It is important to check the disc rotors for wear and the condition of the brake fluid when replacing the brake pads, as they may also need to be changed.
  • The handbrake on many vehicles utilises the rear brake pads to hold the vehicle when applied, so if your handbrake is not holding correctly, you may have an issue with your brake pads

How Important is Replacing Your Rear Brake Pads?

Having your brake pads replaced when they are worn down to minimum thickness will ensure that your braking system will work as effectively as the day your vehicle rolled out of the factory.

Driving a vehicle with brakes that are worn out or not operating correctly not only puts other vehicle components under undue stress, but puts you and other motorists in danger in the event of an emergency.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661