Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Thermostat Replacement?

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How Much does a Thermostat Replacement Cost?


You might think your engine thermostat’s only purpose is to prevent overheating, but that’s not all it does.

Your engine thermostat also restricts coolant flow on warmup to create heat inside your car sooner, and to get the engine into the best operating range for proper emissions.

Over time and by constantly opening and closing during operation, the thermostat can become weak, get stuck open or closed, or become restricted by corrosion buildup.

You can expect thermostat replacement to be between $150 and $250 for most vehicles, although some are exponentially more due to vehicle design. 

Thermostat Replacement

What is a Thermostat?

A thermostat is a small, mechanical valve inside the cooling system. When the thermostat is below operating temperature, a spring keeps it closed.

It prevents engine coolant from flowing through the coolant hoses to the radiator, keeping coolant inside the engine until it warms up.

As the engine temperature increases to the thermostat’s operating temperature, a small charge of wax inside the valve expands and opens the valve, and the water pump can circulate the engine’s coolant throughout the cooling system

As the heat dissipates, the wax contracts and the valve closes. This cycle repeats over and over again until the engine is shut down and cools off. 

Symptoms that a Thermostat Replacement is Required

  • Your engine doesn’t get up to operating temperature.
  • No heat coming through your dash vents.
  • The temperature gauge spikes to full hot while running, and your engine overheats.
  • The Check Engine light illuminates for coolant temperature codes.
Thermostat Replacement Costs

How is a Thermostat Replacement Performed?

  • The cooling system is drained and the technician locates the thermostat, typically on the engine by the upper radiator hose.
  • The thermostat housing is unbolted from the engine.
  • The failed thermostat is removed and a new one is installed in its place, noting the exact orientation of the old part.
  • The cooling system is refilled with coolant and the engine is run to operating temperature to confirm the repair.

Tips to Remember

  • When removed from your car, the thermostat can be tested by putting it in hot water and monitoring the temperature at which it opens with a thermometer.
  • A thermostat installed backwards may still function, albeit less effectively.
  • A new gasket should always be used when re-installing the thermostat housing.

How Important is a Thermostat Replacement?

If the thermostat has stuck closed, it could spell an overheating condition that will damage your engine and cooling system.

Along with that comes expensive engine repairs. A thermostat stuck open can cause your engine not to achieve operating temperature, meaning more fuel consumption, poor emissions, and lack of heat inside your car.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Image Credit: Christopher Blizzard

Questions? Speak with a Service Advisor
1300 655 661