Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Questions? Speak with a Service Advisor
1300 655 661

Terms & Conditions for the Supercheap Auto Gift Card Promotion

  • This promotional offer ("Offer") commences at 12:01am AEST Tuesday 24 November 2015 and ends at 11:59pm AEST on Wednesday 31 May 2017 ("Promotion Period").
  • Using the promo code in accordance with these terms and conditions entitles you to a Supercheap Auto Gift Card when a confirmed car service booking is made via www.autoguru.com.au during the Promotion Period.
  • You must apply the promo code during the online booking process through www.autoguru.com.au or when booking with one of our customer service agents to receive a Supercheap Gift Card on completion of the booking.
  • Gift Card will be valid for 12 months from date of issue and available for use up to the expiry date shown on the Gift Card. Any balance that remains on a Gift Card will not be available for use after the card's expiry date.
  • The promo code cannot be used in conjunction with any other offer.
  • Promo codes cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • If you are unsure how to use the promo code, please contact customer service before finalising your booking.
  • This Offer will not be honoured if the promo code has not been correctly applied on the booking page or if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding. Terms & Conditions are also applicable to the Supercheap Auto Gift Card and can be viewed here.

Terms & Conditions for the Roadside Assistance Promotion

  • For all Roadside Assistance: Please call 1800-129-302
  • For all Tyre Claims: Please call 1800-770-527
  • Australia wide 24 hours Roadside Assistance
  • 24 Hour Towing Benefit
  • As a member of our Roadside Assistance Program, you will not be required to pay any additional fees when your service is for a tow of up to 40 km per occurrence.
  • Your membership continues for a period of 12 months from the date of purchase and registration.
  • This is not a vehicle liability insurance contract.
  • This is not a vehicle physical damage insurance contract, we can assist with accident towing but the cost will be at the member’s expense.
  • Service obtained from any other source other than a properly licensed and insured roadside assistance provider is not covered and is not reimbursable. However, we must be given the opportunity to assist first.
  • 24-Hour Roadside Assistance: You will be given a toll free number for your 24-hour emergency roadside benefits. IMPORTANT: Please be with your vehicle when the service provider arrives, as they cannot service an unattended vehicle. Towing- provided for up to 40 km at no charge to member. Additional costs over the 40 km up to a maximum of 40 km per event are the responsibility of the member and will be negotiated prior to sending out service.
  • Roadside Assistance PROGRAM BENEFITS
  • Australia wide 24 hour Roadside Assistance Unlimited (Fair Use Applies)
  • Tele-Assist
  • YES. Provide an over the phone diagnosis (where possible) to get the Vehicle mobilised.
  • General Roadside Assistance/On the Spot Mobilisation YES. Allianz Global Assistance will pay up to $20.00 (incl. GST) for any costs of hose clamps, light bulbs, coolant top-ups, screws, nuts, bolts and the like, to facilitate the immediate mobilisation of the vehicle (in respect of minor breakdown repairs).
  • Flat Tyre YES. (a) change a flat tyre using the Vehicle’s Serviceable Spare; or (b) transport the Vehicle to an approved tyre outlet if necessary. Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided free of charge up to the towing limits specified.
  • Battery Replacement/Jump Start YES. Allianz Global Assistance will:1) test the battery: 2) jump start a flat battery: 3) coordinate or arrange a battery replacement (for the customer’s account).These batteries allow up to a three year roadside replacement guarantee on the passenger car range, giving the customers total peace of mind in purchasing a quality product - In the event that the battery fails, any time during the 3 year warranty period, the battery will be replaced free of charge by Allianz Global Assistance, which is a feature unrivalled in the replacement battery market.
  • Lockout or lost keys YES. Allianz Global Assistance will provide up to $75, per incident, to open vehicle or deliver spare keys.
  • Out of Fuel YES. Allianz Global Assistance will provide enough “free” fuel for the customer to travel to the nearest available re-fuelling facility.
  • Breakdown Towing
  • Free Metro Towing To closest point of repair (up to a maximum of 40kms) - if over 40kms, any additional costs are for members account.
  • Free Regional Towing To closest point of repair (up to a maximum of 40kms) - if over 40kms, any additional costs are for members account.
  • Accident Coordination Yes where possible, Allianz Global Assistance will arrange accident towing to a repairer of the member’s insurers’ preference - i.e. where no Accident Allocation Authority exists Allianz Global Assistance will also advise of the appropriate information to obtain from all other parties involved in the accident and whether ambulance, police or fire brigade need to attend the scene. All costs associated with any services pertaining to an accident are for the members account.
  • Emergency Message Relay, YES.
  • Free Caravan & Trailer Towing YES. - to closest point of repair (up to towing limits)
  • Other Benefits
  • Bogged Vehicle YES. - co-ordination only
  • Accommodation Coordinate Only
  • Stolen Vehicle Coordinate Only. If the vehicle is stolen, Allianz Global Assistance will assist in arranging alternative transportation. All costs associated with any services pertaining to an accident are for the members account.
  • Hire Car Coordinate Only
  • Alternative Transportation/Taxi Coordinate Only
  • Vehicle Relocation
  • Coordinate Only
  • Recommended Repairer: a repairer recommended by AGA to undertake workshop repairs to the Vehicle. AGA is not responsible for any costs for work carried out by a Recommended Repairer - all repairs and costs are the member’s responsibility.
  • Service Area: an area in mainland Australia, Tasmania, Phillip Island and other areas that are trafficable by a two-wheel drive recovery vehicle or islands that are accessible by a two-wheel drive vehicular bridge (excludes ferries).
  • Provider Network:
  • Allianz Global Assistance Ltd administers roadside benefits. NitroFill Australia Ltd AND/OR Drivers Club are not responsible for any acts, errors, or omissions caused by Allianz and will not pay claims for vehicles, which do not have a current up to date Vehicle Registration and Warrant of Fitness and/or Safety Certificate.

Terms & Conditions for the Holiday Rewards Promotion

  • This promotional offer ("Offer") commences at 12:01am AEST Tuesday 24 November 2015 and ends at 11:59pm AEST on Tuesday 30 August 2016 ("Promotion Period").
  • Using the promo code in accordance with these terms and conditions entitles you to a Holiday Rewards Voucher when a confirmed car service booking is made via www.autoguru.com.au during the Promotion Period.
  • You must apply the promo code during the online booking process through www.autoguru.com.au or when booking with one of our customer service agents to receive a Holiday Rewards Voucher on completion of the booking.
  • The promo code cannot be used in conjunction with any other offer.
  • Promo codes cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • If you are unsure how to use the promo code, please contact customer service before finalising your booking.
  • This Offer will not be honoured if the promo code has not been correctly applied on the booking page or if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding.
  • Terms & Conditions are also applicable to the Holiday Rewards and can be viewed here.

Terms & Conditions for the $40 Supercheap Auto Gift Card Promotion

  • This promotional offer ("Offer") commences at 12:01am AEST Monday 03 October 2016 and ends at 11:59pm AEST on Saturday 29 October 2016 ("Promotion Period").
  • Booking a service in accordance with these terms and conditions entitles you to a $40 Supercheap Auto Gift Card when a confirmed car service booking is made via www.services.supercheapauto.com.au during the Promotion Period.
  • Gift Card will be valid for 12 months from date of issue and available for use up to the expiry date shown on the Gift Card. Any balance that remains on a Gift Card will not be available for use after the card's expiry date.
  • The $40 Gift Card promotion cannot be used in conjunction with any other offer.
  • Gift Card cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • This Offer will not be honoured if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding. Terms & Conditions are also applicable to the Supercheap Auto Gift Card and can be viewed here.