Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Terms & Conditions for the Supercheap Auto Gift Card Promotion

  • This promotional offer ("Offer") commenced at 12:01am AEST Tuesday 24 November 2015 and ends at 11:59pm AEST on Tuesday 31 October 2017 ("Promotion Period").
  • Using the promo code in accordance with these terms and conditions entitles you to a Supercheap Auto Gift Card when a confirmed car service booking is made via www.autoguru.com.au during the Promotion Period.
  • You must apply the promo code during the online booking process through www.autoguru.com.au or when booking with one of our customer service agents to receive a Supercheap Gift Card on completion of the booking.
  • Gift Card will be valid for 12 months from date of issue and available for use up to the expiry date shown on the Gift Card. Any balance that remains on a Gift Card will not be available for use after the card's expiry date.
  • The promo code cannot be used in conjunction with any other offer.
  • Promo codes cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • If you are unsure how to use the promo code, please contact customer service before finalising your booking.
  • This Offer will not be honoured if the promo code has not been correctly applied on the booking page or if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding. Terms & Conditions are also applicable to the Supercheap Auto Gift Card and can be viewed here.

Terms & Conditions for the Holiday Rewards Promotion

  • This promotional offer ("Offer") commences at 12:01am AEST Tuesday 24 November 2015 and ends at 11:59pm AEST on Tuesday 31 October 2017 ("Promotion Period").
  • Using the promo code in accordance with these terms and conditions entitles you to a Holiday Rewards Voucher when a confirmed car service booking is made via www.autoguru.com.au during the Promotion Period.
  • You must apply the promo code during the online booking process through www.autoguru.com.au or when booking with one of our customer service agents to receive a Holiday Rewards Voucher on completion of the booking.
  • The promo code cannot be used in conjunction with any other offer.
  • Promo codes cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • If you are unsure how to use the promo code, please contact customer service before finalising your booking.
  • This Offer will not be honoured if the promo code has not been correctly applied on the booking page or if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding.
  • Terms & Conditions are also applicable to the Holiday Rewards and can be viewed here.

Terms & Conditions for the $30 Supercheap Auto Gift Card Promotion

  • This promotional offer ("Offer") commences at 12:01am AEST Monday 14 August 2017 and ends at 11:59pm AEST on Saturday 2 September 2017 ("Promotion Period").
  • Booking a service in accordance with these terms and conditions entitles you to a $30 Supercheap Auto Gift Card when a confirmed car service booking is made via services.supercheapauto.com.au during the Promotion Period.
  • Gift Card will be valid for 12 months from date of issue and available for use up to the expiry date shown on the Gift Card. Any balance that remains on a Gift Card will not be available for use after the card's expiry date.
  • The $30 Gift Card promotion cannot be used in conjunction with any other offer.
  • Gift Card cannot be sold, transferred, traded or redeemed for cash or any other goods or services.
  • This Offer will not be honoured if the booking is not completed.
  • The Offer does not apply to a booking that has already been completed.
  • The Offer is only valid during the Promotion Period.
  • Our adjudication on any matter pertaining to the Offer is final and binding. Terms & Conditions are also applicable to the Supercheap Auto Gift Card and can be viewed here.