Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Cooling System Flush?

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How Much Does a Cooling System Flush cost?

 

The cooling system is designed to keep your engine from overheating. A water pump circulates coolant through the engine to transfer heat away from the combustion chamber, which then makes its way to the radiator. Once it has been cooled, it makes its way back into the engine.

Over time, the coolant can become contaminated by scale, rust and other debris which may damage sensitive cooling system components, and needs to be changed at certain intervals.

A cooling system flush removes this debris, and allows the system to be filled with fresh coolant and distilled water for maximum efficiency.

A cooling system flush, including replacement coolant, usually starts around the $100 mark, and can increase to $250+ 

Cooling System Flush

How is a Cooling System Flush performed?

The mechanic will add a cooling system cleaner to the coolant, bring the car up to operating temperature to ensure the cleaner is evenly distributed throughout the whole system. The bottom radiator hose will then be removed to allow the coolant to be drained out. Once empty, the system will be flushed out with water from a hose to remove any remaining debris and cleaner and to check for blockages. The radiator hoses will be reinstalled, and a fresh mixture of coolant and distilled water will be added to the system.

  • Add cooling system cleaner to radiator
  • Start engine and allow to reach operating temperature
  • Remove bottom radiator hose and drain plug, drain old coolant
  • Flush system with water to remove any deposits
  • Refit radiator hose and drain plug
  • Refill with fresh coolant and distilled water
  • Bleed air out of the cooling system, inspect for leaks
  • Road test vehicle to ensure correct operation

Keep in Mind

  • Some newer vehicles are filled with ‘long-life’ coolant, which can last up to 10 years or 200,000km. Check in your owner’s manual if you are unsure what type of coolant your vehicle is equipped with, and the recommended intervals for replacement.
  • Many newer vehicles are fitted with low coolant level sensors, and will display a warning if the coolant level is low. If you see this light, having your cooling system inspected as soon as possible will help locate any problems with your vehicle.
Coolant in car

Common Symptoms a Cooling Flush is required

  • Engine temperature gauge sitting higher than normal
  • Bubbling noise when driving
  • Coolant warning light on dashboard

How much is a Cooling System Flush?

A cooling system flush is an inexpensive way to keep your vehicle in good working condition. Budget anywhere between $100 to $250 for a full flush, depending on what type of coolant your vehicle requires and the capacity of your cooling system.

How important is it to have my Cooling System flushed?

Keeping your cooling system in good condition is imperative for keeping your vehicle operating correctly and on the road. If the cooling system isn’t flushed and the coolant replaced at recommended intervals, severe and expensive damage may be caused to the cooling system components – resulting in an overheating engine.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661