Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does an Alternator Replacement Cost?

 

The alternator provides the power for all the electrical systems in your vehicle while the engine is running.

It is responsible for keeping up with the huge electrical demands of the modern motor vehicle as well as making sure the battery properly charged up.

If the alternator fails, the vehicle will be forced to rely on the battery only and may leave you stranded when it runs out of stored power.

Normally, when the alternator is not performing correctly, it will cause the battery light to appear on the dashboard.

Depending on the location of the alternator, and if other components need to be removed to allow access to the alternator, it can cost between $400 - $900+ to have it replaced.

Alternator Replacement

What is an Alternator?

To put it simply, an alternator is an electrical generator which uses a rotating magnetic field to convert mechanical drive – usually provided by a drive belt driven by the engine crankshaft – into electrical energy.

This provides power to the electrical components and also charges up the battery.  

Symptoms you may need your Alternator Replaced

  • Battery Light on dashboard
  • Headlights and interior lights dim
  • Battery is flat or won’t hold a charge
Alternator Replacement Repairs & Costs

How is an Alternator Replaced?

  • The charging system is inspected and tested, including alternator output
  • The drive belts are inspected to ensure the alternator is being driven
  • The battery will be disconnected
  • The alternator will be removed and replaced if it is not charging correctly
  • The battery will be reconnected
  • The output of the alternator will be rechecked to make sure it is working correctly

Tips to Remember

  • One thing to watch out for on newer vehicles is that they may have a battery monitoring system. This is a system that monitors the output of the battery and adjusts the operation of the alternator to suit. These systems increase the fuel economy of your car and also increase the life of your alternator. The easiest way to tell if your vehicle has this system is to check the negative battery cable. If there is a black connector on the negative terminal or a circular connector around the negative battery cable, your vehicle is equipped with this feature.
  • The battery will need to be disconnected when replacing the alternator - which may reset your radio, so ensure that you have your radio code handy to re-activate the radio once the repair is completed.

How Important is Replacing your Alternator?

The alternator charges the battery and provides the electrical power for all your vehicles systems, and if it fails, your vehicle will no longer be able to start and may switch off at any time.

Not only is this an inconvenience, but it is a critical safety issue. If you notice any of the above symptoms, it is best to have your alternator and charging system inspected and repaired or replaced as soon as possible.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661