Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a Spark Plug Cable Replacement Cost?

Spark plugs ignite the air-fuel mixture in the combustion chamber, but the spark needs to come from somewhere.

Spark plug cables transfer the electrical charge from an ignition coil to your car’s spark plugs, and it is hard work.

All the heat and electricity they experience cause spark plug cables to wear out.

Manufacturers usually have recommended an interval for replacement, typically around 100,000 to 160,000km, although replacement may be due sooner in harsh operating conditions.

The cost to replace spark plug cables is relatively minor, costing approximately $150 to $350, although speciality and high-performance models may be more.

If ignored, a minor repair like spark plug cable replacement can cause annoying running concerns.

Spark Plug Cable Replacement

What is a Spark Plug Cable?

Your car’s ignition coil converts your battery’s 12V power into a high-voltage pulse, around 25,000 volts or so.

That high-voltage charge needs to be carried to the spark plug without loss due to resistance. That’s precisely what spark plug cables are designed to do.

The conducting cable is encased in a protective cover of silicone or rubber along with a thick layer of shielding material.

This prevents the high-voltage charge from arcing to a grounded location, sapping strength from the spark.

One end of each spark plug cable connects to an ignition coil while the other attaches to the spark plug.

There’s single spark plug cable for each spark plug. Over time, the insulation can degrade due to engine heat, or cracked spark plug cables can arc, and they will need to be replaced.

Symptoms that your Spark Plug Cables Require Replacing

  • Check Engine light is illuminated due to misfire codes
  • Your engine stumbles or runs rough
  • The engine is hard to start
  • The exhaust smells rich due to unburned fuel
  • Black carbon tracking on spark plug cable ends where arcing occurs
  • Noticeable damage to spark plug cables
Spark Plug Cable Replacement Cost

How are Spark Plug Cables Replaced?

  • The technician matches a new spark plug cable to the old one while still on the car
  • The old spark plug cable is detached from the spark plug and the ignition coil using special spark plug cable pliers
  • The new cable is fitted in the same orientation as the old part
  • Any computer codes are cleared by the technician and the car is road tested to confirm the repair

Tips to Remember

  • Spark plug cables should be replaced as a complete set whenever possible
  • Many spark plug cable sets indicate the correct cylinder location on the wire itself to help ensure correct placement
  • Replacing one cable at a time eliminates the risk of crossing wires and poor running conditions

How Important is Spark Plug Cable Replacement?

As routine maintenance, spark plug cable replacement ensures your car will run smoothly and trouble-free.

When there’s a concern such as a misfire, replacing your work or damaged spark plug cables can correct several concerns including excessive emissions, declining engine performance, and excessive fuel consumption.

If the cables are in extremely bad condition, your engine may be difficult to start or it may stall.

While it likely won’t contribute to a dangerous driving situation, it can provide peace of mind knowing your spark plug cables have been replaced.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - David Baker

Questions? Speak with a Service Advisor
1300 655 661