Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

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How Much does a Radiator Replacement Cost?

The radiator performs one of the most critical functions in the modern-day motor vehicle.

It provides the means to remove the heat from the coolant which has just passed through the engine block before it makes its way back into the engine.

It is usually located behind the front bumper, which provides the best airflow to transfer the heat from the radiator to the air passing through.

The radiator may also have an electrical or mechanical fan located behind it to ‘pull’ airflow through when the vehicle is stationary.

A radiator replacement can cost between $350 - $900+, depending on the type of vehicle and location of the radiator. 

Radiator Replacement

What is a Radiator?

A radiator is a large heat transfer device that uses cooling air to remove the heat absorbed by the coolant from the combustion chamber.

It is then pumped back into the engine by the water pump to carry out the process again.

Radiators are usually made up of two plastic end tanks - which are mounted on the side or the top and bottom of the radiator, and the core, which is most commonly made up of alloy or copper.

Some radiators also have a separate cooling section for the automatic transmission fluid built in to eliminate the need for a second, smaller radiator.

Symptoms you may need a Radiator Replacement:

  • Vehicle overheating
  • Vehicle leaking fluid (Red, Green or Blue)
  • Hissing sound coming from under the bonnet after driving
  • Steam coming from under bonnet when driving
Radiator Replacement Costs

How is a Radiator Replacement carried out?

  • The radiator will be inspected for leaks
  • If the radiator requires replacing, the coolant will be drained from the system
  • The cooling fans, radiator hoses and transmission hoses (automatic only) will be removed and secured out of the way
  • The old radiator will be removed from the vehicle
  • The cooling system will be flushed, to remove any debris
  • The new radiator will be installed, and the cooling fans, radiator hoses and transmission lines refitted
  • The radiator will be filled with new coolant and the system bled to remove any air
  • The vehicle will be road tested to ensure correct operation.

Tips to Remember:

  • It is a good idea to pressure test the cooling system after a repair is carried out, to ensure no other cooling components are leaking.
  • Replacing the thermostat is also a good idea when replacing the radiator, to make sure it is in good working condition
  • Replacing the coolant at recommended intervals will increase the life of your radiator. Many manufacturers recommend to replace the coolant every 5 years, depending on kilometers travelled.

How Important is replacing the Radiator?

The radiator is the main cooling system component in your vehicle, and failing to replace a faulty or leaking radiator can lead to expensive engine damage if overheating occurs.

Not only will this be costly, but it can also leave you stranded in an unsafe location waiting for roadside assistance. 

Questions? Speak with a Service Advisor
1300 655 661