Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
3. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.


Need a Driveshaft Replacement?

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How Much does a Driveshaft Replacement Cost?

The torque coming from your transmission needs to get to the wheels, and the driveshaft performs that function.

In everyday situations, a driveshaft itself only requires repair or replacement when something unusual occurs such as an unexpected universal joint failure, or an impact causes the driveshaft to bend or break.

You may never need your driveshaft replaced, but if you do, it’s probably due to extreme driving situations like offroading or high-performance driving.

There is a huge difference in driveshaft replacement costs – from $200 up to $2,000 or higher, depending on the manufacturing material and the type of car you drive.

The driveshaft is a component that’s critical for driving, so you’ll need to replace it if it’s damaged.

Driveshaft Replacement

What is a Driveshaft?

There are a few different styles of driveshaft, but they all perform the same function: carry rotational energy along the drivetrain either directly or indirectly to the wheels, and it originates at the transmission.

A slip yoke is on the transmission end and the other end usually bolts firmly in place, either at the wheel hub or the differential, depending on the design.

Universal joints at one or both ends make sure the driveshaft can move on any axis without binding or breaking.

To reduce its mass, many driveshafts are manufactured hollow. Some are made of steel while others are made of aluminium.

Some high-performance cars use alternate materials such as carbon fibre to even further reduce weight and power-robbing rotating mass.

If a driveshaft bends, even slightly, a jarring vibration will reverberate throughout your car.

A worn u-joint can also cause a vibration, and a u-joint that comes apart can cause irreparable damage to the driveshaft’s yoke, and it will need to be replaced.

Symptoms that your Driveshaft requires replacement

  • Binding feeling when driving at a constant speed
  • Clicking or knocking noise on acceleration or deceleration
  • The driveshaft is hanging loose under your car
Driveshaft Replacement Cost

How is a Driveshaft replaced?

  • The technician raises the car on a hoist
  • Obstructions including skid plates and heat shields are removed
  • The driveshaft is unbolted from the secured end at the wheel or differential
  • The slip yoke is removed from the transmission
  • A new driveshaft is installed in the reverse order, then skid plates and heat shields are refitted
  • The car is lowered and the technician performs a road test to confirm the repair

Tips to Remember

  • Some driveshafts are bolted at a flange on the transmission side as well, especially those known as CV axle shafts
  • The transmission output shaft seal should be replaced during driveshaft repairs if there are signs of leaking or cracks in the seal lip

How important is replacing your Driveshaft?

Sometimes, a slight imbalance can be repaired by a machine shop. In most cases, a damaged driveshaft must be replaced to ensure your car will continue to drive smoothly and without failure.

A worn driveshaft u-joint should be replaced immediately, or risk of catastrophic u-joint failure could cause loss of control.

As well, a driveshaft that comes apart can swing around wildly under your car, causing extensive undercarriage damage. Replace damaged driveshafts immediately.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.


Image credit - Brad Topbar 

Questions? Speak with a Service Advisor
1300 655 661