Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Camshaft Seal Replacement?

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How Much does a Camshaft Seal Replacement Cost?

Your engine uses a camshaft to keep the cylinder head in perfect timing with your engine’s crankshaft.

The camshaft is lubricated by engine oil, and an oil seal must be used to keep oil on the inside of the engine.

With everyday operation, the camshaft seal can eventually wear or deteriorate, allowing engine oil to seep or leak past, requiring camshaft seal replacement.

There is no set interval to replace the camshaft seal – instead, it is replaced as necessary when it leaks.

Depending on the make and model you drive, camshaft seal replacement costs vary widely from $200 to $1,000 and above, depending on the camshaft drive system of your engine.

The majority of the repair cost is labour as the seal is an inexpensive component on its own. 

Camshaft Seal Replacement

What is a Camshaft Oil Seal?

On the upper end of your engine, the camshaft keeps your engine’s valves operating in perfect timing.

The camshaft is driven by the crankshaft behind the engine’s front cover, thus the camshaft must extend past the front of the cylinder head.

To prevent engine oil from spilling out of the required hole, a camshaft seal is employed, precisely fitting around the camshaft and sealing the port.

The camshaft seal is manufactured from natural or synthetic rubber and reinforced by a metal ring.

A thin spring on the inside lip keeps seal tension on the camshaft, preventing oil from leaking past.

Over time, the rubber can degrade and crack. As well, poor engine oil condition can be abrasive on the seal, wearing it down. Once the camshaft seal develops a leak, it will need to be replaced.

Symptoms Your Camshaft Seal Requires Replacement

  • Engine oil leaking from the top of the engine at the front
  • The timing belt is oil-soaked
  • In extreme cases, the engine oil level may be low
Camshaft Seal Replacement Cost

How is the Camshaft Seal Replaced?

  • The technician inspects the engine for the source of the leak
  • The engine front cover is removed along with any related parts
  • The timing belt or timing chain is removed and the camshaft gear is removed
  • The leaking camshaft seal is taken out and a new camshaft seal is carefully fitted using the appropriate seal installer
  • The camshaft gear is refitted and the timing belt or chain is reinstalled
  • The engine front cover is fitted using a new seal, and all related parts refitted as well
  • The technician runs the engine for a time to verify the leak is corrected

Tips to Remember

  • If engine oil has leaked onto the timing belt, it should be replaced to prevent premature failure due to oil contamination.
  • Other components can mimic a camshaft seal leak such as a valve cover gasket. Proper diagnosis can prevent unnecessary repairs.

How Important is Replacing Your Camshaft Seal?

Having your camshaft seal replaced when it is leaking can put your mind at ease, knowing your engine will continue to operate reliably and safely whenever you drive.

The biggest danger doesn’t come from the oil leak itself but from problems caused from the leaking oil.

The timing belt can swell, stretch or break due to oil contamination, and camshaft or crankshaft sensors can read erratically if engine oil coats them.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661