Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Transmission Mount Replacement?

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How Much does a Transmission Mount Replacement Cost?

The transmission in any vehicle is the component that harnesses the engine’s power and turns it into usable and controllable energy.

For it to do so, the transmission must be securely fastened in place. One or more transmission mounts keep the transmission firmly in place.

The transmission mounts experience a lot of stress, especially under hard acceleration.

Many transmission mounts will last your car’s full lifetime, although they can deteriorate with time and under harsh operating conditions.

The type of mount matters when it comes to costs as the parts and labour for transmission mount replacement varies from around $100 to $650 or more, depending on the make and model you drive.

Cars operated in stop-and-go conditions more frequently will require transmission mount replacement more often. 

Transmission Mount Replacement

What is a Transmission Mount?

The purpose of a transmission mount is to keep your transmission secured in your car and well-supported while allowing for slight motion.

On rear-wheel drive models, the transmission mount is typically a cradle underneath the extension housing while on front-wheel-drive and AWD cars, the transmission mount commonly secures the transmission with an arm on top mounted to the vehicle frame.

The ends are bolted so there’s no chance of excessive motion that could cause problems.

Transmission mounts are usually cast from either aluminum or pressed from steel and reinforced for strength.

A rubber or polyethylene bushing is used at the mounting point, and often where the mount attaches to the car’s body or frame, to allow or slight movement and isolate vibration and noise.

Once the transmission mount has cracked or bent, or if the mount’s bushing has deteriorated, the transmission mount will need to be replaced.

Symptoms that your Transmission Mount Requires Replacement

  • Knocking noise under your car on acceleration
  • Increased cabin noise while the engine is running
  • Vibration through the steering wheel or felt in cabin while driving
Transmission Mount Replacement

How is a Transmission Mount Replacement Performed?

  • On rear-wheel-drive cars, the technician lifts the car on a hoist or jack stands
  • Skid plates or heat shields are removed to allow access to the transmission mount
  • The broken mount is unbolted and removed and a new mount is fitted
  • On front-wheel-drive and AWD cars, the technician often works on the car on the floor
  • From the top, a path is cleared to the transmission mount, often requiring air cleaner box removal, disconnecting wiring, moving hoses
  • The broken transmission mount is removed and a new one fitted
  • The engine bay is reassembled as it was
  • In both situations, the technician road tests to confirm the symptom has been corrected

Tips to Remember

  • The transmission must always be supported from underneath while the mount is being replaced
  • Some cars may have more than one transmission mount; others may consider the transmission mount as a motor mount

How important Is Transmission Mount Replacement?

Having your transmission mount replaced at the first signs of failure gives you confidence that your car will work properly in any driving conditions.

Driving your car with a broken or worn transmission mount can cause drivability issues as well as possibly damage the transmission or engine case due to excessive torque and movement.

This can be aggravating and exponentially increase repair costs.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661