Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Glow Plug Replacement?

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How Much does a Glow Plug Replacement Cost?

In a diesel engine, compression ignites the fuel instead of spark plugs, but it needs a little helping hand to do so.

Glow plugs give a little heat inside the combustion chamber to make the magic happen.

During normal use, glow plugs should last from 150,000 to 180,000 km, but it could be more or less depending on the type of driving you do.

Glow plug replacement costs can range quite a lot, from $120 each to more than $500 per glow plug, including parts and labour.

It’s important to know that when one glow plug fails, the rest likely aren’t going to last much longer. 

Glow Plug Replacement

What is a Glow Plug?

In a diesel car’s ignition system, fuel and air are compressed in the combustion chamber until they ignite.

When the engine is cold, glow plugs warm the cylinder to aid in easy combustion.

There’s usually one glow plug per cylinder, and they are threaded directly into the combustion chamber through the cylinder head.

Glow plugs are a heating element. When power is supplied to the glow plug, an internal coil heats up, warming the inside of the combustion chamber.

The glow plugs cycle on a timer and self-regulate their temperature so they don’t burn out prematurely.

Immediately before the engine turns over, the glow plugs stop heating the cylinder. If the glow plug doesn’t heat up enough or at all, it will need to be replaced.

Symptoms You Need a Glow Plug Replacement

  • Smoking exhaust when the engine first starts
  • Engine runs rough when cold
  • Warning indicator on dashboard may illuminate on some models
  • Engine won’t start when it’s cold
Glow Plug Replacement Costs

How are Glow Plugs Replaced?

  • The technician performs a diagnostic scan when the engine is cold
  • If one or more glow plugs aren’t operating, the faulty glow plugs are located on the engine
  • The electrical connector is removed and the glow plug is unthreaded from the engine
  • A new glow plug is fitted and the electrical connector reattached
  • The glow plugs are cycled and the engine is started to confirm the repair

Tips to Remember

  • When one glow plug replacement is required, it’s often a good idea to replace the whole set.
  • Glow plug diagnosis must be done when the engine is cold as the glow plugs aren’t needed on a warm engine.

How Important is Replacing Your Glow Plugs?

If one glow plug isn’t working, your engine may be difficult to start at times.

However, if more than one fails, your engine may not start at all, and you could be left stranded somewhere.

Driving your diesel-powered car with a burnt-out glow plug won’t cause an issue on its own, but left for a long period of time, it can take its toll on your battery and starter.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661