Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Catalytic Converter Replacement?

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How Much does a Catalytic Converter Replacement Cost?

Your car’s emissions system is designed to make your gas-powered car as environmentally friendly as possible, and the catalytic converter is the cornerstone of the system.

In cars that aren’t working properly, the catalytic converter can become plugged or contaminated and needs to be replaced when it is no longer efficient at its role.

Most catalytic converters will last indefinitely when a car is running properly, but can quickly fail when there are fueling problems.

The average cost to replace your catalytic converter is approximately $1,275, but can range anywhere from just $300 to $3,000, depending on the make and model you drive.

Some vehicles have more than one catalytic converter, and typically the pre-catalytic converter is subject to failure first. 

Catalytic Converter Replacement

What is a Catalytic Converter?

Cars with emissions control systems since the early 1980s have been equipped with a catalytic converter.

Located in the exhaust pipe after the exhaust manifold and before the muffler, its purpose is to convert unburned hydrocarbons in the exhaust gases into harmless elements before they enter the environment.

On many cars, there is one pre-catalytic converter at the exhaust manifold and the main catalytic converter in the exhaust pipe.

The catalytic converters shell is made of steel much like a muffler, but inside it’s much different.

Catalyst materials that coat a ceramic honeycomb-like structure react with harmful gases such as nitrogen oxide and carbon monoxide.

After reacting with catalyst materials that coat the honeycomb, the exhaust gases pass harmlessly into the environment.

When an engine isn’t running properly and high levels of pollutants or unburned fuel are in the exhaust gas, the catalytic converter can’t keep up.

High heat levels result that damage the honeycomb, or the catalysts can become poisoned by substances that render them ineffective. When that happens, the catalytic converter must be replaced.

Symptoms You Require Catalytic Converter Replacement

  • The Check Engine light is illuminated
  • There’s a rich fuel smell from your exhaust
  • The engine runs rough due to backpressure from plugged exhaust
  • Poor acceleration and idle
Catalytic Converter Replacement Cost

How is the Catalytic Converter Replaced?

  • The technician confirms the condition through computer diagnostics
  • The car is raised on a lift
  • The exhaust pipe is accessed and the catalytic converter is removed. It may be either clamped or bolted in place, or welded into the exhaust pipe, depending on vehicle design
  • A new catalytic converter is fitted and secured in place
  • The vehicle is lowered and the engine run up to temperature
  • The Check Engine light codes are cleared and the technician confirms the repair with a road test

Tips to Remember

  • Often, catalytic converter failure indicates an over-fueling condition, an ignition issue or contaminated fuel that also requires repair.
  • The catalytic converter should always be replaced with a high-quality component to prevent premature failure in the future.

How Important is Replacing Your Catalytic Converter?

Having the catalytic converter replaced when it’s no longer functioning correctly will clear the Check Engine light, allowing you to know if any other problems occur.

If you drive while your catalytic converter isn’t operating efficiently, you run the risk of additional problems. That can include engine and exhaust leaks, burnt-out oxygen sensors, or even internal engine problems.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661