Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Oil Cooler Line Replacement?

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How Much does an Oil Cooler Line Replacement Cost?

 

Engine oil is the lifeblood of your car’s engine. It performs several roles including lubrication, internal cleaning and corrosion prevention.

Perhaps engine oil’s most important function is to reduce the engine’s heat – the engine oil performs up to 40 percent of your engine’s cooling! It does so with the help of an engine oil cooler, much like the cooling system radiator but for the oiling system.

A supply hose transports oil to the cooler and a return hose sends the cooled oil back to the engine.

Oil cooler lines are commonly made of both metal and rubber, both of which can deteriorate. While there’s no set interval for oil cooler line replacement, it can be necessary at any time after 100,000km or so.

When they need to be replaced, the average cost will be around $100 to $450 and sometimes more, depending on the make and model you drive.

Oil Cooler Line Replacement

What is an Oil Cooler Line?

Many modern vehicles are equipped with an engine oil cooler, especially models with a supercharger, turbocharger, or larger engine displacement where heat can be an issue.

The oil cooler is connected to the engine sump or block by two oil cooler lines: a supply line and a return line.

Each one is typically made of a rigid metal portion that connects to the engine side and a flexible reinforced rubber section.

The metal and rubber sections of the cooler lines are usually crimped together with a metal fitting, allowing lightly pressurised oil to flow through without leaking.

Metal fittings screw onto the oil cooler to create a seal. If there are leaks at any point on the oil cooler lines, they will need to be replaced.

Symptoms that your Oil Cooler Lines Require Replacement

  • Oil drips on the ground under the engine compartment.
  • Engine oil level low.
  • Burning smell if leaking oil runs onto exhaust.
Oil Cooler Line Replacement Cost

How are Oil Cooler Lines Replaced?

  • The car is lifted on a hoist or placed on jack stands.
  • Skid plates are removed for access to the engine bay.
  • The engine oil is drained from the crankcase.
  • The oil cooler lines are removed, and new lines are installed.
  • The skid plate is reinstalled and the vehicle is lowered.
  • A technician road tests, then re-inspects to make sure the leak has been corrected.

Tips to Remember

  • Oil cooler line replacement is often done in pairs, and the lines are usually sold as an assembly.
  • Leaking oil cooler lines can trick you into thinking the leak is from elsewhere.
  • Oil cooler lines typically can’t be repaired; they must be replaced.

How Important is Oil Cooler Line Replacement?

A minor leak can be left for a short time, so long as the engine oil level is monitored regularly. It’s not ideal as oil will stain the ground wherever it drips from the leaking oil cooler lines.

If the engine oil cooler lines are leaking badly, replacement should occur immediately. If the engine oil runs low unexpectedly, you risk engine damage over a repair with a minor cost.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661