Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Front Shock Absorber Replacement?

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How Much does a Front Shock Absorber Replacement Cost?

 

Feeling every bump and undulation of the road inside the cabin of your vehicle is an unpleasant way of travelling.

Not only is it uncomfortable, it causes wear and tear on components that are vital for the safety of you and other motorists.

That’s where shock absorbers come in. The shock absorbers are designed to do just that – absorb shocks and bumps from the road before they get transferred into the cabin, and work in conjunction with the springs to provide a comfortable ride as well as keep the wheel and tyre in contact with the road at all times.

The shock absorbers do wear out over time, and need to be replaced to ensure the handling of your vehicle is as safe as possible. 

Front Shock Absorber replacement can cost between $250 - $700 and up, depending on the type of shock absorbers and if other components need to be removed to allow access. 

Front Shock Absorber Replacement

What is a Shock Absorber?

A shock absorber is usually a cylinder with two compartments that are filled with either a liquid or a gas.

When the vehicle travels over a bump in the road, the shock absorber piston compresses the liquid or gas, helping absorb the bump without transferring the shock into the cabin.

It then returns to its normal position, ready for the next bump or undulation.

It also keeps the wheel and tyre in contact with the road to maximise traction and handling. 

Symptoms you need your Front Shock Absorbers Replaced

  • Bouncy ride
  • Tyres wearing unevenly
  • Harsh impact when driving over bumps
Front Shock Absorber Replacement cost

How is this Repair Performed?

  • The shock absorbers will be inspected
  • If they require replacing, the wheels will be removed and the old shock absorbers discarded
  • The new shock absorbers will be fitted and the rest of the suspension inspected for worn or damaged components
  • The wheels will be refitted and the vehicle tested for correct operation

Tips to Remember

  • Shock absorbers should always be replaced in pairs, to ensure the vehicle handling remains stable and predictable.
  • Some newer vehicles have the shock absorbers and springs fitted together. This is known as a suspension strut. When replacing these struts, they may require bushes and plates to be inspected and replaced if they are deemed to be unsafe.
  • If your shock absorbers are worn out or leaking, uneven and/or rapid wear of your tyres may result, and emergency stopping distances can increase – especially in wet or slippery conditions.

How Important is replacing worn or failed shock absorbers?

The shock absorbers are responsible for eliminating most of the road vibration that is transferred through the body of the vehicle.

They also play a key role in keeping your wheels and tyres on the road at all times.

Having worn out or leaking shock absorbers can decrease the grip your tyres have on the road, increasing stopping distances and reducing traction and handling capabilities of your vehicle.

Having worn or leaking shock absorbers not only makes the ride of your vehicle uncomfortable but can also put you and other motorists in harm’s way. 

Questions? Speak with a Service Advisor
1300 655 661