Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a CV Shaft Replacement Cost?

Connecting your powertrain to your car’s wheels are Constant Velocity shafts, or CV shafts.

Virtually all front-wheel-drive and all-wheel drive cars utilise CV shafts, and many 4WD vehicles and trucks with independent suspension do also.

It’s this shaft that allows the powertrain to continue transmitting power to the wheels, regardless if you’re driving straight or turning.

Through normal use, the CV joint can develop wear or the shaft itself can bend or break due to impact. While it’s not a part that normally needs to be replaced, it’s more commonly changed after 150,000km.

Car designs differ greatly – some CV shafts have a single CV joint while others have one at each end – so the cost to replace a CV shaft can vary from $300 to $1,300 or more.

Any CV shafts that power the primary drive wheels are likely to wear out first.

CV Shaft Replacement

What is a CV Shaft?

A CV shaft’s purpose sounds simple: to transmit power to the wheels during constant rotation while allowing the wheel to turn.

However, it’s not as simple as it seems. The component on a CV shaft that allows fluid movement with extremely little friction is a Constant Velocity (CV) joint.

This joint contains bearings inside a race and contained inside a housing on the axle shaft. When assembled, the bearings in the race act like a ball, rolling freely inside the joint a full 360 degrees.

A clip holds the CV joint and housing onto the axle shaft.

The complete joint is packed in high-temperature grease and enclosed in a rubber or polyurethane boot which is clamped to the axle shaft and the housing.

A vehicle with independent suspension will have a CV joint on both the inner and outer side of the CV shaft.

The joint must remain lubricated, clean and free of moisture. Once dirt or water enter the boot, the CV joint can quickly become damaged.

Should the concern be left uncorrected, the CV shaft may bind in the joint or housing and break, or the CV joint could disintegrate.

Once symptoms become noticeable, CV shaft replacement should be performed straight away.

Symptoms that your CV Shaft requires Replacement

  • Binding or hopping feeling when turning
  • Clicking or ratcheting noise when driving or turning
  • Your vehicle won’t move any longer
  • The CV shaft is broken and hanging underneath your car
CV Shaft Replacement Cost

How is CV Shaft Replacement Performed?

  • The technician lifts the car on a hoist or secures it on jack stands
  • The wheel is removed at the affected location
  • The axle nut is undone from the wheel hub and broken loose from the hub assembly
  • The CV shaft is removed from the transaxle or differential assembly and taken out of the car
  • A new CV shaft is fitted in its place, then the axle nut is torqued to spec
  • The wheel is refitted and the car is lowered to the ground
  • A road test is performed by the technician to ensure the symptom has been corrected

Tips to Remember

  • On some cars, the CV shaft can be repaired by a qualified shop instead of a complete replacement
  • Grease leaking from the CV boot is an early warning sign – have it addressed before CV shaft replacement is necessary

How Important is Replacing Your CV Shaft?

It’s a critical repair. The responsibility for transmitting power to the wheels rests on the CV shaft and its parts. If the CV shaft is damaged or broken, your car may not operate reliably.

Worse yet, if your CV shaft comes apart while you’re driving your car, it could bind suddenly, cause loss of control, or cause an accident and place passengers and bystanders in jeopardy.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - Dennis Harper

Questions? Speak with a Service Advisor
1300 655 661