Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see here

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Get your steering or suspension repaired with AutoGuru

Search, compare and book steering and suspension specialists with AutoGuru. We are the quickest way to get free quotes completely online. You can even pay with Afterpay, how good is that!

Enter your car and location details and we'll take care of the rest. Too easy!

Suspension / Steering common repairs

Wheel bearing replacement

Steering column replacement

Front shock absorber replacement

Rear shock absorber replacement

CV boot replacement

Suspension bushes replacement

Power steering pump replacement

CV shaft replacement

Power steering fluid replacement

Power steering rack replacement

Suspension spring replacement

Power steering pressure hose replacement

Check and repack wheel bearings

Ball joint replacement

Strut assembly replacement

Strut top mount replacement

Tie rod end replacement

Power steering reservoir replacement

Link rod (link pin or sway bar link) replacement

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Here's what our most recent customers say

CON F

2013 Toyota Camry

JMP Motorworks

5 • 27 November 2019

When I use afterpay when see my mechanic at JMP Motorworks, they make the whole process so effortless and stress free and take all the pressure away from worrying about payment because afterpay is ava...

phil a

2003 Holden Commodore

Gregs Auto Care & Batteries

5 • 28 November 2019

Great service and attention to detail. Highly recommend Greg.

Josephine D

2007 Toyota Yaris

TLC Mechanicals

5 • 27 November 2019

Definitely went above and beyond with my car. Very open and honest about what was wrong and the costs. Second time there and pretty sure these guys will become my mechanic for life after this last exp...

Rebecca K

2005 Toyota RAV4

Scarboro Toyota

5 • 27 November 2019

Alistair has provided excellent customer service. He ensured I was able to borrow a car (while mine was still being fixed) so I could get my son to and from school. I also got a very good coffee and a...

Nathan W

2010 Holden Commodore

Bridgestone Select Keswick

5 • 27 November 2019

Amazing staff and very affordable for the service they done with my car! They even checked some other issues I have with the car for free and lent me a car even though they’re loan car was already bo...

suzanne t

2008 Suzuki Swift

Transtate Tyre and Suspension Services Belconnen

5 • 18 November 2019

My husband and I won’t go any where else then translate tyre . Make you feel welcome Didn’t take long to fit the tryres . A hour and got a text to say our car was ready to me picked up now that ...

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