Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Brake Shoe Replacement?

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How Much does a Brake Shoe Replacement Cost?

Your car’s brakes are the first line of defense against a collision, helping you bring your car to a stop. In cars with drum brakes, brake shoes are the backbone of the system.

During everyday operation, the brake shoes wear down with every press of the brake pedal, reducing the amount of friction material on the backing plate.

When they reach their minimum specification, the brake shoes need to be replaced.

Brake shoes normally average around 90,000 to 120,000km before needing to be changed, depending on the make and model you drive.

The usual cost to replace brake shoes is from $190 to $400, depending on the make and model, and heavy-duty brakes are typically more expensive.

Because drum brakes are normally only used on the rear axle where only 30% of the total braking effort is exerted, the rear brake shoes last about twice as long as the front brakes. 

Brake Shoe Replacement

What is a Brake Shoe?

Formerly, drum brakes were the most common braking system you’d find on cars. In the past few decades, disc brakes have become immensely popular and only a handful of cars and trucks use drum brakes, and solely on the rear axle.

When the brake pedal is pressed, hydraulic pressure pushes the curved brake shoe against the smooth inner surface of the brake drum.

There are two half-circle brake shoes inside every brake drum, applying even pressure on both sides of the drum.

The steel backing plate is curved to mimic the shape of the drum. A friction material made of metallic compound is bonded to the backing plate, although some may use organic or ceramic in the friction material.

The friction and heat from pressing the brake shoes against the drum causes them to wear. Once the friction material has worn down to the discard limit, usually 1 millimetre, brake shoe replacement is required.

Symptoms You Require Brake Shoe Replacement

  • Squealing or grinding noise when pressing brake pedal
  • Brake pedal sinks further to the floor
  • Chattering feeling in the brake pedal when pressed
Brake Shoe Replacement Cost

How is Brake Shoe Replacement Performed?

  • The car is lifted and the rear wheels are removed
  • The brake drums are removed from the wheel hub
  • A brake inspection is performed and the brake shoes measured
  • Worn brake shoes are replaced with new ones
  • The brake drums are refitted or replaced, and the wheels are installed
  • The brakes are adjusted and the technician performs a road test to verify operation

Tips to Remember

  • Some rear disc brakes use emergency brake shoes mounted inside the rotor’s ‘hat’.
  • When replacing brake shoes, the brake drums should be measured, and either resurfaced or replaced as required
  • If a rear axle seal has leaked oil or grease on the brake shoes, they are contaminated and should be replaced to ensure proper braking performance.

How Important is Brake Shoe Replacement?

Brake shoe replacement should be performed when they are worn to their limit to give you the assurance that your brakes will function as designed when you hit the brake pedal.

If you choose to drive with worn-out brake shoes, your brakes could fail and put you, your occupants, and those around you in a dangerous situation.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661