Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Timing Belt Replacement?

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How Much Does a Timing Belt Replacement Cost?

The timing belt is a critical component in the modern-day motor vehicle. It is designed to keep the camshaft and crankshaft timing in check to allow the engine to run at maximum efficiency.

Timing belts wear out over time, and are required to be replaced at certain manufacturer intervals, along with the timing belt tensioner and idler pulleys the belt runs on.

Failure to do so can lead to expensive and often irreparable engine damage.

The average timing belt replacement cost starts around the $500 mark, and can increase to over $1000, depending on the vehicle and engine type.

Timing Belt Replacement

What is a Timing Belt?

Timing belts are made up of a composite rubber construction with nylon reinforced cords to provide a longer belt life.

It is usually located behind a protective plastic cover on the front of the engine.

The timing belt controls the synchronisation of the camshaft/s and crankshaft inside the engine, allowing the engine valves to open and close at the correct time while the engine is running.

The timing belt tensioner applies the correct pressure to the belt so it does not slip, and the idler pulleys keep the belt in correct alignment and allow for changes in direction around other components, such as the water pump, which may also be driven by the timing belt.

Common Timing Belt Symptoms

  • Abnormal squeaking/ rattling noise from engine bay
  • Burning smell from engine

How is a Timing Belt Replacement Carried Out?

If the timing belt requires replacing, our mechanics will:

  • Remove accessories to gain access to the timing belt covers
  • Remove and clean the covers, remove the timing belt, tensioner and idler pulleys
  • Inspect and replace the water pump (if required, additional costs may apply)
  • Replace the timing belt, tensioner and idler pulleys (if required, additional costs may apply)
  • Reinstall all removed components
  • Run engine to ensure correct operation, and top up and bleed the cooling system, as required.

Tips to Remember

  • On some engines, the water pump runs off the timing belt – therefore, it is a good idea to have this inspected and replaced when the timing belt is off the engine, having them replaced at the same time can save on labour costs further down the track, and will ensure everything is in good working order
  • Some vehicles are equipped with a timing chain, these vehicles do not require any form of replacement unless an issue is present

Why is Replacing the Timing Belt Important?

The timing belt controls the synchronisation between the crankshaft and camshaft/s.

If it is not replaced at the manufacturer's specified recommendations, it can slip, stretch or break – causing major engine damage, and may leave you stranded with a massive repair bill

Even if you are not travelling the recommended distance, the timing belt, tensioner and idlers still need to be changed when recommended by the manufacturer, as the rubber and other components can become brittle and cause premature failure.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661