Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need an Ignition Switch Replacement?

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How Much does an Ignition Switch Replacement Cost?

Your engine’s starter needs electrical power before it can spin to fire up the engine, and the ignition switch is the gateway that power is controlled by.

In its normal course of operation, the ignition switch can experience unexpected failure just like any other electrical part, especially when frequent starts are required daily.

An ignition switch usually lasts a car’s lifetime, but sudden failure can occur at any time, although it’s more common on older cars.

The average cost to replace the ignition switch on most cars, including parts and labour, is $150 to $350, but some makes and models are much more expensive.

In some situations, the ignition switch must be replaced along with the ignition cylinder.

Ignition Switch Replacement

What is an Ignition Switch?

Every type of car has an ignition switch. At its core, it’s a basic switch that powers up the starter circuit to start your engine.

The ignition switch is usually located in the steering column or dash panel, and it’s often attached directly to the ignition cylinder.

Most ignition switches are made of plastic with electrical contacts inside. When the ignition key is turned, the ignition switch completes a circuit and the starter relay is powered.

Contacts inside the switch can corrode or break unexpectedly or the contacts can wear out with excessive use, meaning the circuit isn’t completed when the ignition key is turned.

As well, the ignition switch can stick, continuously cranking the engine or keeping the ignition in the ‘on’ position. If that happens, the ignition switch will need to be replaced.

Symptoms that Ignition Switch Replacement Is Required

  • Intermittent no-crank when the ignition key is turned
  • The ignition won’t turn to the ‘off’ position
  • The engine will not crank at all
Ignition Switch Replacement Costs

How is the Ignition Switch Replaced?

  • The technician verifies the concerns and completes an electrical diagnosis
  • If the ignition switch is deemed to be faulty, it must be replaced
  • The battery is disconnected to prevent accidental short circuit
  • The dash panel or steering column covers are removed to access the switch
  • The failed switch is removed and a new ignition switch is fitted
  • The trim is reassembled and the battery reconnected
  • The technician tests to ensure the repair is correct and complete

Tips to Remember

  • Some ignition switches incorporate the ignition cylinder and must be replaced as an assembly.
  • Proper diagnosis is important as other problems such as a bad starter or faulty wiring can exhibit the same symptoms.

How Important is Ignition Switch Replacement?

Replacing an intermittent or faulty ignition switch can prevent needless frustrations where the engine won’t start. You are able to depend on your car confidently.

Driving your car when the ignition switch isn’t working properly can leave you stranded after you turn the engine off somewhere, or in rare instances, the engine may turn off inadvertently while you’re driving.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661