Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a AC Compressor Replacement?

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How Much does an AC Compressor Replacement Cost?

When the temperature gets steamy outside, the air conditioning system keeps your car’s interior comfortable by circulating refrigerant throughout the AC system.

The AC compressor pressurises the system to push the refrigerant throughout. Through normal wear and tear, and possibly due to an unexpected defect, the AC compressor may stop functioning or seize.

In many situations, the AC compressor lasts the whole life of the vehicle without requiring replacement, although failure is more likely after 150,000km.

On average, you can expect AC compressor replacement to cost $800 to $1,200 or more, depending on the make and model you drive.

Because it’s a cornerstone component of your air conditioning, your AC won’t function if the compressor is broken.

AC Compressor Replacement

What is an AC Compressor?

At the basic level, an AC compressor is a mechanical pump. It pressurises and circulates the refrigerant in your car’s AC system.

In turn, the rest of your AC system enables that refrigerant to cool the air that enters your car, but it all starts with the compressor.

An electrically-activated clutch on the compressor engages when the system detects lowering pressure. Inside the AC compressor, two pistons attached to a wobble plate pump the low-pressure refrigerant entering the compressor into the high-pressure side.

This cycle continues as long as the AC system is activated or the defogger is turned on.

A small amount of oil is required to lubricate the moving components.

The clutch mechanism utilises a bearing that can fail as well.

And if one of the seals or internal parts in the AC compressor develops a flaw, the compressor won’t function as it should or not at all, and will need to be replaced.

Symptoms that Your AC Compressor Requires Replacement

  • Clunking noise when clutch engages instead of light click
  • Warm air blowing through dash vents with AC system turned on
  • Broken serpentine belt from seized AC compressor clutch
  • External leak detected by technician’s diagnosis
  • Windows fog up in humid weather
AC Compressor Replacement Cost

How is AC Compressor Replacement Performed?

  • The technician recovers the refrigerant in the whole AC system, discharging any pressure
  • The serpentine belt is removed from the AC compressor clutch pulley and the clutch is unplugged
  • The low-side and high-side refrigerant lines are disconnected from the compressor body
  • The failed compressor is unbolted and removed, and a new AC compressor fitted
  • The lines are refitted and the belt and wiring put back in place
  • The AC system is recharged with refrigerant according to manufacturer’s specifications
  • The technician confirms the AC system’s operation

Tips to Remember

  • Refrigerant should always be recovered safely by a certified technician as releasing it into the environment is known to be harmful
  • A leak elsewhere in the AC system can seem like a failed compressor. Proper diagnosis by approved technicians can eliminate needless repairs

How Important is Replacing Your AC Compressor?

You may think it’s designed only to keep you cool. While it does so, the AC compressor also draws moisture out on the defog settings, maintaining clear windows so you can see.

Typically, a failed AC compressor won’t cause safety-related concerns but instead an annoyance for the driver and discomfort for all occupants.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661