Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Fuse Replacement?

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How Much does a Fuse Replacement Cost?

The electrical system provides power and communication for virtually all of your car’s systems, and fuses protect each circuit from damage.

During normal operation, a fuse will last indefinitely and only requires replacement when there’s a problem with the specific electrical component that it protects.

The cost to have a fuse replaced depends on the style of fuse used in the make and model, and the power requirement.

Most common fuses are only $10 to $20, although some specialty fuses are more than $100 to replace, in addition to diagnostic costs.

Anytime a fuse fails, its circuit should be diagnosed to track down the reason for the fault. 

Fuse Replacement

What is a Fuse?

A fuse is the most common type of electrical protection component used in automotive applications.

They are typically found in a fuse box under the hood, in your car’s cabin, or both.

As well, some cars may have fuses mounted remotely elsewhere. When a circuit is powered, the current passes through a fuse to the device on the circuit.

Most electrical circuits have at least one fuse to protect it.

A fuse can be one of several designs: a blade-style fuse in regular, mini, and maxi sizes, while older cars may use glass tube-style fuses.

An element in the fuse made of soft metal like zinc, aluminum, or alloys passes the current from one side of the fuse to the other.

If the current is too much for the circuit’s rating, the element melts and power won’t continue to the electrical device. A burnt fuse will always need to be replaced.

Symptoms You Require Fuse Replacement

  • An electrical function ceases to work
  • The ‘window’ on the fuse is cloudy or the element is visibly melted through
Fuse Replacement Costs

How is a Fuse Replaced?

  • A technician confirms the symptom
  • The old fuse is removed from its location
  • The technician diagnoses the circuit, searching for a short to power or ground
  • Once the problem is repaired, a new fuse is installed in place
  • The technician tests the circuit’s operation to confirm the repair is complete

Tips to Remember

  • A burnt fuse commonly indicates an electrical problem on the circuit that requires attention.
  • Fuses should always be replaced with the same style and rating otherwise electrical damage can result.

How Important is Fuse Replacement?

The importance of replacing a fuse is directly related to the system or component that no longer works.

A radio or A/C fuse that’s burnt might mean you’re slightly inconvenienced while an ABS brake or headlamp fuse that’s burnt out could lead to an unsafe driving condition.

For the best enjoyment and accurate operation of your car, you should get your electrical systems diagnosed and repaired as soon as possible when a fuse burns out.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661