Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Air Conditioner Condenser Replacement?

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How Much does an Air Conditioner Condenser Replacement Cost?

 

The air conditioning system relies on many crucial components to operate as efficiently as possible.

One of these components is the condenser. The condenser is located at the front of the car, often located in front of the radiator.

The job of the condenser is to cool the air conditioning refrigerant that recently been compressed by the air conditioning compressor.

The main reason for the condenser to fail is through impact damage. Rocks and road debris can puncture and damage the condenser, causing the refrigerant to leak out.

They can also block up due to other air conditioning component failure – such as compressor failure.

If this is the case, you may need to replace other components to bring your air conditioning system back to correct operating condition.

An air-conditioning condenser replacement usually starts around the $500 mark, and depending on the vehicle and location of the condenser, this can increase to $900+

Air Conditioner Condenser Replacement

What is an Air Conditioning Condenser?

The best way to think about the air conditioning condenser is just like the radiator for your engines cooling system – as they perform a very similar function.

Instead of having coolant flowing through it, the condenser cools the refrigerant gas coming from the air conditioning compressor, and returns it to liquid form.This liquid then travels through into the cabin, where it provides cooling for the occupants inside.

This liquid then travels through into the cabin, where it provides cooling for the occupants inside.

Symptoms your Air Conditioning Condenser Requires Replacing

  • Air Conditioning not as cold as normal
  • Air Conditioning not working at all, blowing air but not cold
Air Conditioner Condenser Replacement Cost

How is replacing your Air Conditioning Condenser carried out?

  • The condenser will be visually inspected for any leaks or damage
  • The air conditioning system pressure will be checked
  • If the condenser requires replacement, any gas in the system will be removed
  • In most cases, the front bumper will be removed to allow access to the condenser
  • The old condenser will be removed and a new one installed along with new ‘O’ rings
  • The air conditioning system will be evacuated and new gas injected into the system
  • The system will be tested for correct operation

Tips to Remember

  • When replacing the condenser, the receiver dryer and the compressor may also need to be replaced depending if any debris has entered the system
  • Depending on your vehicle, the front bumper and headlights may need to be removed to allow access to the condenser and other components

How Important is having your Air Conditioning Condenser Replaced?

Having a fully operation air-conditioning system not only adds to your comfort inside the cabin, but provides additional safety as it is used for window demisting when the conditions are unsavory outside.

Some vehicles with climate control require both hot and cold air entering the cabin to regulate the temperature, so you may end up with just heat – which will make the interior of your car like an oven!

Questions? Speak with a Service Advisor
1300 655 661