Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Oil Cooler Replacement?

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How Much does an Oil Cooler Replacement Cost?

Your car’s engine runs hot and the engine oil performs up to 40 percent of the cooling function.

A key component in cooling your engine’s lubricant is the engine oil cooler.

It performs the same function that the radiator does, but for the engine oil.

The engine oil cooler won’t fail in normal circumstances, but occasionally it can leak due to corrosion or impact from a rock or foreign object, and will need to be replaced.

Most oil coolers will last as long as the rest of your car and should definitely last at least 100,000 to 150,000 kilometres.

If you require oil cooler replacement, you can expect the average cost to be from $200 and $700, yet some specialty models might exceed even the high end.

If your engine oil cooler is mounted low at the front of the engine bay, it’s more likely to be damaged due to an impact. 

Oil Cooler Replacement

What is an Oil Cooler?

The oil cooler is a pivotal component in keeping your engine oil from overheating.

It’s a compact device that’s shaped like a radiator with small channels that weave through it, surrounded by air fins.

As you drive, air passes through the oil cooler and removes heat from the hot oil circulating inside.

The oil cooler is most commonly made of aluminum or stainless steel, while some may have plastic side tanks as well.

The lightweight fins allow for optimum heat dissipation over heavier construction materials.

If the oil cooler develops a leak from any point, either in the tubing, the connections, or the tanks, it will need to be replaced.

Symptoms You Require Oil Cooler Replacement

  • Engine oil leaking onto the ground from the front of your car
  • Engine temperature gauge is reading too hot
  • The engine oil level is lower than it should be
Oil Cooler Replacement Costs

How is Oil Cooler Replacement Performed?

  • A technician verifies the oil cooler as the source of the symptoms
  • The car is lifted and the engine’s lower covers are removed for access
  • The engine oil is drained
  • The engine oil cooler is disconnected from the supply and return lines and removed
  • A new oil cooler is installed and the lines attached
  • The engine oil is filled, the engine covers refitted, and the car lowered
  • The engine is run to temperature to verify the leak is repaired

Tips to Remember

  • During oil cooler replacement, it’s a great time to change the engine oil and filter for maintenance.
  • Lack of maintenance can cause the oil cooler to plug up with sludge, also requiring cleaning or replacement.

How Important is Oil Cooler Replacement?

Replacing your oil cooler when it has sprung a leak will give you the peace of mind that it’s safe to continue driving your car like normal.

Driving your car when the oil cooler needs to be replaced can cause an annoying breakdown and can also lead to expensive engine repairs due to lack of engine lubrication.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661