Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How much does a Fuel Pump Replacement Cost?

 

Everybody knows that vehicles require fuel to run, and that you need to fill up your fuel tank when it is low to make sure you don’t run out – but do you ever give a thought to what moves the fuel from the tank to the engine?

This critical component is known as the fuel pump, and it lives inside the fuel tank.

A fully operational fuel pump is usually quiet in operation and allows the engine to perform at its best, but when it starts failing or not working at its best, drivability and fuel economy suffers.

A completely failed pump will not transfer any fuel at all – leaving your vehicle stranded waiting for a tow truck.

The average price for a Fuel Pump replacement starts around the $350 mark and can go all the way up to $900+ depending on your fuel type and engine performance.

Fuel Pump Replacement

What is a Fuel Pump?

In the days before fuel injection, the fuel pump was a mechanical component located in the engine bay which often used the movement of the engine itself to pull fuel from the tank to the carburetor.

With the advancements in electronic fuel injection and electronic engine management, the fuel pump evolved into an electric pump located in the fuel tank.When the ignition is switched on, battery power is sent to the fuel pump, which operates for 3-4 seconds to build fuel pressure in the fuel lines. When the engine is cranked over, this pressure allows the engine to start and the fuel pump continues to supply fuel to the engine to keep it running.

When the ignition is switched on, battery power is sent to the fuel pump, which operates for 3-4 seconds to build fuel pressure in the fuel lines.

When the engine is cranked over, this pressure allows the engine to start and the fuel pump continues to supply fuel to the engine to keep it running.

Symptoms you may need to have your Fuel Pump Replaced

  • Vehicle cranks over but does not start
  • Engine hesitates under acceleration
  • Check engine light is on
  • Reduced performance and increased fuel consumption
Fuel Pump Replacement costs

How the Fuel Pump is Replaced

  • Confirm fuel pump has failed
  • Remove inspection plate inside vehicle, or remove fuel tank from vehicle
  • Remove fuel pump assembly and replaced failed fuel pump
  • Refit fuel pump assembly and refit tank if required
  • Start vehicle and inspect for any fuel leaks
  • Road test vehicle to ensure correct operation

Tips to Remember

  • Some vehicles have the fuel filter located with the fuel pump, inside the fuel tank. When replacing the fuel pump on these vehicles, it is also recommended to replace the fuel filter to remove any contamination from the fuel system.
  • The fuel pump relies on an adequate supply of fuel to keep it cool, so running the fuel tank until it is showing ‘empty’ on the fuel gauge constantly can put unnecessary stress on the fuel pump and can cause premature failure. Therefore, it is best to keep the level of fuel inside the tank at ¼ and above as often as you can.

How Important is this repair?

Your vehicle relies on fuel to keep it running, and a failed fuel pump can leave you stranded on the side of the road, or cause your engine to cut out without warning.

This puts not only you, but other motorists in danger – so it is best to have your fuel pump replaced as soon as an issue is noticed. 

Questions? Speak with a Service Advisor
1300 655 661