Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Drive Belt Tensioner Replacement?

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How Much does a Drive Belt Tensioner Replacement Cost?

Your engine accessories like the air-conditioning compressor, alternator, and power steering pump depend on the drive belt to keep them in operation, and the drive belt tensioner keeps the belt tightly wound against each part’s pulley.

Inevitably, the drive belt tensioner will develop wear over time, either losing its tension on the belt or a bearing failure on the pulley.

The drive belt tensioner is not a maintenance component and, as such, has no set interval or expectation for replacement.

A failing drive belt tensioner is typically found on higher-mileage cars, though.

To replace the drive belt tensioner on most models, you can expect the parts and labour charges to tally up between $150 and $325 for most cars.

Some engine designs use more than one tensioner for the drive belt, and some cars even have more than one drive belt with a tensioner.

Drive Belt Tensioner Replacement

What is a Drive Belt Tensioner?

Your engine’s drive belt, or serpentine belt, requires tension to keep it firmly pressed against the crankshaft pulley and other pulleys to drive the engine accessories.

The tensioner may be either rigid with a tension adjustment bolt or a spring-style auto tensioner.

The drive belt tensioner’s pulley presses against the drive belt, keeping it taut and on course while it runs around all the pulleys in the engine bay.

The tensioner is made of metal, often a cast aluminum or steel bracket and a small, round pulley mounted on a bearing.

It revolves at high speed so it’s critical that the bearing rolls smoothly and without side-to-side play.

If the spring tension or adjustment bolt fail, or if the pulley’s bearing is worn out or loose, you’ll need drive belt tensioner replacement.

Symptoms Your Car Requires Drive Belt Tensioner Replacement

  • The drive belt has come off
  • The drive belt tensioner spring is soft and the tensioner can be moved by hand
  • A squeal or whirring noise can be heard under the hood with the engine running
Drive Belt Tensioner Replacement Cost

How is the Drive Belt Tensioner Replaced?

  • The technician releases tension on the drive belt, either by loosening the tensioner adjustment bolt or by unloading the spring tension
  • The drive belt is removed and inspected, then set aside for reuse if in good condition
  • The tensioner is unbolted from the engine and a new drive belt tensioner fitted
  • The drive belt is reinstalled and the engine run to check operation

Tips to Remember

  • If the drive belt has come off due to a failed drive belt tensioner, it’s best to install a new drive belt during replacement
  • Check the condition of the other belts while the serpentine belt is off. It’s easiest to replace secondary belts at this time

How Important is Replacing Your Drive Belt Tensioner?

A weak or failing drive belt tensioner can throw the serpentine belt off unexpectedly, resulting in a loss of power steering, charging system operation, and potentially other issues.

That can pose safety concerns if you’re driving. Replace the drive belt tensioner as soon as it’s been diagnosed as faulty to keep you and your passengers safe wherever you drive.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Image credit - Jon Whitton

Questions? Speak with a Service Advisor
1300 655 661