Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Tyre Repair?

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How Much does a Tyre Repair Cost?

 

Your tyres are made up of several layers including a durable outer tread layer and an inner liner.

The inner liner is like the tyre tube on your bicycle, keeping pressurised air on the inside.

The tyre valve stem allows compressed air to enter, the seals to prevent it from escaping. The tyre bead is thick and stiff, sealing your tyres onto your wheels.

If any of these parts are compromised, your tyre can go flat. It could be a nail that punctures through the tread, cracking in the sidewall, the tyre valve stem doesn’t seal, or corrosion on the tyre bead.

If your tyre keeps losing air or going flat, you’ll need a tyre repair.

Tyre Repair

What is a Tyre Repair?

A tyre repair restores the tyre’s integrity to hold air.

If there’s a puncture through the tyre and its lining, the tyre needs to be removed from the rim and properly fixed. A plug-patch combo is the proper repair.

If the leak is from the bead area, it’s likely due to corrosion. The technician will remove the tyre from the rim, grind the surface clean, then liberally apply tyre sealant on the rim before reinstalling the tyre.

If the valve stem is leaking, a new one is installed.

Symptoms of a Tyre Leak

  • As you’d expect, a flat tyre is the most common symptom of a tyre leak.
  • The steering pulls to one side.
  • The suspension may feel softer than usual.
  • The bottom of one tire is bulged out more so than the others.
Tyre Repair Cost

How is the Tyre Repair performed?

  • A technician locates the hole with soapy water.
  • The hole is reamed to clean it, and the inner liner is prepped with a rasp.
  • A liberal dose of rubber cement is applied to the area where the patch will rest, then a plug-patch is inserted.
  • The plug fills the void in the tyre and provides some sealing.
  • The patch is then pressed against the inner liner, completing the seal.
  • The tyre is re-installed on the rim and rebalanced.

Tips to Remember

  • A sidewall puncture in your tyre is unrepairable. The sidewall and tyre shoulder area flex a great deal so tyre patches would quickly come loose. Instead, your tyre will need to be replaced.
  • Impacting a curb or hitting large potholes can crack your rim where the tyre bead seals. If you’ve hit something and your tyre is now flat, you may require additional repairs above and beyond a tyre repair.
  • Tyre patches alone and tyre plugs alone are not acceptable tyre repairs. The only approved tyre repair is the combination plug-patch style.

Why It’s Important to Have Your Tyre Repair Completed

A flat tyre never happens when it’s convenient. You can avoid a completely flat tyre in many cases by acknowledging the symptoms.

If you drive on a very low or flat tyre, you’re likely to damage the inner lining and sidewall. The result is a tyre replacement where a repair would have been sufficient previously, meaning an increased cost.

As well, operating your car on with a leaky tyre can be dangerous. Traction is reduced and your car handles differently when a tyre is low on air. You may also avoid being stranded roadside with a flat.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Questions? Speak with a Service Advisor
1300 655 661