Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Starter Motor Replacement?

Easily compare & book over 1,600 quality reviewed mechanics Australia-wide

Get Instant Quotes

How Much does a Starter Motor Replacement Cost?

To get your engine running, there’s one very important component that must be operating.

The engine starter motor is an electric motor that kicks your engine into motion.

When it’s used normally, the starter motor may function indefinitely. However, due to possible electrical issues, manufacturer defects, excessive wear, and grinding the starter accidentally, you may require starter motor replacement at some point.

The average cost of a starter motor replacement is around $400 to $600, although speciality and luxury models may be significantly more.

Starter Motor Replacement

What is a Starter Motor?

In its most basic form, the starter motor is a common electric motor intended to turn your car’s flywheel or flexplate.

A starter solenoid is mounted to the starter, which triggers the starter’s operation when the key is turned in the ignition.

A small gear engages the flywheel, forcing the engine to begin its rotation. Once the engine starts and the key is released, power is discontinued to the starter motor. It disengages from the flywheel and returns to its resting position.

The composition of the starter motor, like most electric motors, uses magnets to create a field to spin the starter as well as brushes to keep the starter rotating in one direction.

When a starter fails, it’s usually an internal failure at the brushes or a starter solenoid that sticks. Occasionally, the armature will get stuck or bend, but that’s an infrequent concern.

When the starter can no longer be relied upon to start the engine every time, it needs to be replaced.

Symptoms that Your Starter Motor Requires Replacement

  • There’s a clicking noise when the ignition is turned, but the engine doesn’t turn over.
  • The starter spins but doesn’t engage the flywheel.
  • The starter begins to turn the engine then ‘kicks out’.
  • The starter grinds for a second after the engine is running.
Starter Motor Replacement Cost

How is the Engine Starter Motor Replacement Performed?

  • The battery is disconnected to prevent accidental shock
  • The car is raised on jack stands or a hoist
  • The starter motor’s wiring is disconnected at the starter motor
  • The starter is unbolted from its location at the flywheel, where the engine and transmission join
  • A new starter is fitted, then the mounting bolts are tightened to the proper torque
  • The wiring is refitted and the car is lowered to the ground
  • The battery is reconnected, then the ignition is turned to ensure proper operation

Tips to Remember

  • Always disconnect the battery when working on electrical components like the engine starter motor to prevent injury from electrical shock.
  • Always have the starter motor diagnosed by a trained technician to prevent needless repairs. Some faults such as a faulty ignition switch or damaged flywheel can mimic the symptoms of a starter failure.

How Important is Starter Motor Replacement?

As you’d assume, a faulty starter motor can prevent your car from starting at all. It can also leave you stranded if your car won’t start in a remote location.

While there’s no direct danger to you or others, a failing starter motor should be replaced to reduce the chance of an inconvenient broken-down car.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661