Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Power Steering Pump Replacement?

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How Much does a Power Steering Pump Replacement Cost?

Your power steering system makes it easy to control your cars direction when you turn the steering wheel, and the power steering pump is a key component to make it work.

The power steering pump circulates fluid throughout the system, but can fail due to internal problems, fluid leaks, or bearing and pulley issues.

The power steering pump may never need to be changed on your car because it’s not a typical wear component.

However, if the power steering pump develops a leak or loses its ability to circulate fluid properly, it will need to be replaced.

On average, power steering pump replacement is $400 to $800, depending on the car you drive, and sometimes it’s occasionally much more.

Power Steering Pump Replacement

What is a Power Steering Pump?

The reason your cars steering turns so easily is due to the power steering pump.

High-pressure fluid circulates through the steering system, adding assist at the power steering gear to reduce the effort of your steering input.

The high-pressure fluid originates at the power steering pump. The power steering pump is driven by a belt on your engine, typically a serpentine belt.

The rotational force from the belt spins a shaft which turns a rotor in the pump housing that draws fluid in from the fluid reservoir.

The rotor pushes fluid into the high-pressure line that leaves the pump. As a looping system, the fluid always circulates back to the power steering fluid reservoir.

In the power steering pump, excessive wear can occur when the fluid is contaminated or gritty, or if the pump runs out of fluid.

As well, the pump’s input shaft seal or the pump cover can develop a leak. The input shaft bearing may show signs of wear and develop a whining noise, or the bearing can seize.

Any of these concerns mean you’ll need your power steering pump replaced.

Symptoms you need Power Steering Pump Replacement

  • Difficulty turning the steering wheel, especially at idle
  • Choppy feeling or binding when turning
  • Fluid leaking from the power steering pump
  • Whining noise from the power steering pump, with pitch changing relative to engine speed
Power Steering Pump Replacement Cost

How is the Power Steering Pump Replaced?

  • The power steering pump is located, and access is created based on its position. Some cars’ power steering pump must be accessed from under the engine while others are from the top side
  • The power steering belt is removed
  • The technician disconnects the wiring connector (if equipped), and the power steering pressure and return hoses are disconnected and the fluid drained
  • The pump’s mounting bolts are undone, the old pump is removed, and a new pump bolted into place
  • Power steering lines are reattached, along with the wiring and the power steering drive belt
  • The power steering fluid is refilled at the reservoir and air bled from the power steering system
  • The car is road tested to ensure the repair is complete

Tips to Remember

  • The complete power steering system should be flushed and new fluid used when power steering pump replacement is performed
  • Unless it’s in perfect condition, it’s a good time to replace the serpentine belt on your engine
  • Always use the correct fluid for your car’s power steering, according to manufacturer’s specs.

How Important is Replacing Your Power Steering Pump?

It’s extremely difficult to drive your car when the power steering isn’t working correctly, especially at low speeds.

Replacing a failing power steering pump will reduce driver fatigue and give you peace of mind when you drive. Operating a car with unreliable power steering can be dangerous, adding

Operating a car with unreliable power steering can be dangerous, adding the potential for an accident due to loss of control.

When your power steering pump shows signs of failure, have it replaced expediently.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - Josef Hanning

Questions? Speak with a Service Advisor
1300 655 661