Frequently Asked Questions

How do online bookings work for car servicing and basic repairs?

Once you fill out your details, you’ll be shown the ‘search results’ which display instant fixed-price quotes from local service providers that can be booked online.

Can I get quotes for more complex repairs and inspections?

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Which jobs are instantly priced and bookable online?

Car servicing, inspections and minor repairs such as batteries and brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

What if my car’s make and model isn’t listed?

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, give us a call on 1300 655 661.

 

Will the price I’m quoted via AutoGuru.com.au, be the final price I’ll pay?

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

What’s included in the price of an instant quote?

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

What if the service provider finds additional work that’s required?

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Where can I find the inclusions for my car service?

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page under the ‘What’s included?’ button. Find out more

Can a service provider come to me?

Yes! You can book with a mobile service provider that can come to your home or workplace. Find out more

Will my manufacturer's warranty be affected if an independent auto repairer completes my logbook service instead of the dealership?

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty. Find out more

Will the service provider stamp my logbook?

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please call us on 1300 655 661 so we can help sort it out!

Can I reschedule the date of my booking?

Yes. Please call our customer service team on 1300 655 661 and we’ll happily reschedule your booking, free of charge.

What happens if I cancel or don’t show up to my booking?

If you booked through AutoGuru and cancel within 24 hours of your booking, or fail to show up, a $20 cancellation fee will apply. If you’re running late, give us a ring on 1300 655 661 so we can advise the service provider.

How long will my service or repair take?

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day due to scheduling. If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. Find out more

How long will it take for a quote to be sent to me?

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

How many quotes can I expect to receive?

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to three quotes back. If you’d like more quotes, you can contact us on 1300 655 661.

What if I don’t receive a quote?

Didn’t receive a quote? No worries! Give us a call on 1300 655 661 and we can help.

If I would like more quotes, is this possible?

Sure is! Give us a call on 1300 655 661.

What are my payment options?

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

1. Pay upfront and online using your credit or debit card or PayPal
2. Book now, pay later interest-free with Afterpay, humm or PayPal ‘Pay In 4’
3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Will I get an invoice at the end of my service or repair?

Yes, all service providers should provide an invoice when you pick up the car. Find out more