Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Air Filter Replacement ?

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How Much does an Air Filter Replacement Cost?

 

Just like the human body, the engine in a modern-day vehicle requires air to operate correctly.

This air mixes with the fuel in the combustion chamber and is then ignited by the spark plugs in a petrol vehicle, or the temperature created by compression in a diesel engine.

To prevent harmful dirt and debris entering the engine, the air passes through an air filter, which is usually located in an air box in front of the inlet manifold.

This filter captures this debris and must be changed at regular intervals. Failure to do so will create a restriction in airflow, decrease fuel efficiency and may even cause internal damage to the engine.

An air filter replacement can cost between $50 and $200, depending on the type of filter chosen.

Air Filter Replacement

What is an Air Filter?

An air filter is dry paper or foam filter that is usually located inside the air box on the left or right-hand side of the engine in the engine bay. This filter removes dirt, debris and other contaminants from the air to ensure clean air is entering the engine for combustion.  

Symptoms that your Air Filter may need to be Replaced

  • Decreased fuel economy
  • Engine performance reduced
  • Engine running rough
Air Filter Replacement

How is Replacing your Air Filter Carried Out?

  • The bonnet is opened and the air box opened
  • The air filter is removed and inspected for contamination
  • The air box will be cleaned of any debris
  • If a new air filter is needed, it will be fitted to the air box
  • The vehicle will be road tested for correct operation

Tips to Remember

  • Many companies produce ‘High Performance’ air filters for common makes and models. These filters allow more airflow into the engine – the downside to this is they may not filter as well as normal air filters. They also have to be replaced more often or cleaned to ensure correct operation.
  • Your filter may just need to be cleaned instead of replaced. This can be carried out quickly and easily using compressed air.

How important is replacing your Air Filter?

Replacing your air filter at regular intervals will ensure that your engine is only receiving clean, fresh air that will allow it to run at its best.

Failing to replace your air filter will allow harmful contaminants to enter the engine, which may cause serious internal damage if left unchecked.

It will also increase fuel consumption and reduce the performance of the engine. 

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661