Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details view our terms and conditions.

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Do you have questions?

Here's what everyone else is asking!

How long will a car battery last?

The lead-acid battery is the most common type of car battery and will usually last from three to four years. However, as with any other hard-working vehicle component, there are elements that will impact its lifespan. These include environmental factors such as temperature and humidity, corrosion around the battery terminals, and the number of components and gadgets it may be expected to power.

Which car battery brand does AutoGuru recommend?

Here at AutoGuru, we recommend Century Batteries. Why? Because their car batteries are Aussie made to suit our local conditions, and they back them in with awesome warranties. Their car battery range comes with a minimum 30-month warranty, with their most popular model, the Ultra Hi Performance, coming with a massive 40 months! Not only that, but Century Batteries is the top car battery brand according to mechanics on AutoGuru.com.au!

How much does a car battery cost?

A straightforward, regular lead-acid battery for a small vehicle can be bought for around $100. A top-shelf AGM (Absorbed Glass Mat) technology battery which can be used for modern vehicles with stop/start functionality can cost more than $500. It’s important to remember that you must use the right battery for your vehicle - the installation of the wrong battery can cause damage to a modern car’s electrical system.

Does the battery warning light mean I need a new battery?

The battery warning light, strictly speaking, is not an indication of the status of the battery. Rather, it is an indicator of a problem with the battery charging system. While the fault may indeed turn out to be the battery, the problem could also be down to loose wiring, a loose drive belt or, and this is the most likely suspect, the alternator.

Will driving my car recharge a flat battery?

No, you won’t be able to recharge your battery this way. The idea that a drive around the block or leaving your car idling will recharge the battery is nothing but a myth. The correct thing to do is use a battery charger system appropriate to the battery used in your car.

Will the battery go flat if I don't use my car?

Yes. Eventually. Batteries will naturally lose their charge if they are not used. Today’s cars do need a constant, though small, amount of power. Without it, onboard computers and control modules may lose their memory and security systems may be disabled.

Do I need a special battery for a vehicle fitted with a stop/start feature?

Yes. stop/start vehicles put extra load on the battery - it needs to provide power to other electrical components and be able to give the car a powerful kick to start again. A standard car battery cannot provide the capabilities required for the SSV system. A special type of battery, often an Absorbent Glass Mat (AGM) battery, is required for an SSV vehicle.

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