Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Clutch Fluid Replacement?

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How Much does a Clutch Fluid Replacement Cost?

 

Vehicles with a manual transmission always have a clutch system. When the clutch pedal is pressed, hydraulic pressure inside the clutch fluid hose activates the slave cylinder.

The slave cylinder, in turn, applies pressure on the clutch fork to disengage the clutch disc.

The hydraulic fluid in the system breaks down over time and usage and needs to be replaced.

It’s a routine maintenance item, and clutch fluid replacement should be performed every two years or 40,000km.

The more use your clutch gets, the more frequently you should change the clutch fluid. 

Clutch Fluid Replacement

What is Clutch Fluid All About?

There’s a hydraulic hose that runs from the clutch master cylinder, which is attached to your clutch pedal lever and terminates at the slave cylinder on your transmission’s bell housing.

Hydraulic fluid inside the hose, the clutch master cylinder, and the clutch slave cylinder is compressed when the clutch pedal is pressed down, which moves the shift fork on the transmission.

The fluid is hydroscopic, meaning it absorbs moisture from the atmosphere. In fact, it’s usually the same fluid you’ll find in your braking system.

Clutch fluid replacement is required to prevent internal deterioration and failure of the clutch master and slave cylinders.

It must be the exact specified fluid or your clutch may not operate properly. New fluid is a golden colour and transparent.

Dirty or contaminated fluid needs to be replaced or it can cause clutch problems.

Symptoms that your Clutch Fluid Needs to be Replaced

  • The clutch pedal is spongy or isn’t smooth to engage.
  • Grinding gears when clutch pedal is fully pressed.
  • The fluid colour is milky, dark brown, or black.
  • Your clutch fluid feels gritty when rubbed between your fingers.
  • After driving aggressively, your clutch is difficult to engage.
Clutch Fluid Replacement Cost

How is Clutch Fluid Replacement Performed?

  • The technician inspects the clutch system for leaks and component condition.
  • The clutch bleeder valve is located and a drain hose it attached.
  • While the clutch pedal is pressed, the bleeder valve is opened to expel fluid a little at a time, then closed before the clutch pedal is released.
  • The process is repeated while new fluid is topped up in the reservoir, until the fluid coming out of the bleeder valve is clean.

Tips to Remember

  • The clutch pedal must remain fully pressed until the bleeder valve is closed, otherwise air will be drawn into the clutch system and the clutch won’t operate properly.
  • Any fluid leaks should be repaired before the fluid is changed.
  • Only new fluid from a sealed container should be used.

How Important is Clutch Fluid Replacement?

Like changing your engine oil, brake fluid or transmission fluid, clutch fluid replacement is a maintenance item.

If left well beyond its service interval, you could experience clutch engagement problems or clutch component failures that could have been avoided.

If one of these problems happens while you’re driving, it’s possible you could get into an accident.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit: Nathan Perry

Questions? Speak with a Service Advisor
1300 655 661