Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Cooling Fan Replacement?

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How Much does a Cooling Fan Replacement Cost?

Your engine’s primary defense against extreme heat is a cooling system that includes a radiator.

Sometimes it needs a little extra help with airflow, and a cooling fan is just the item for the job.

Through normal operation, the cooling fan cycles regularly and can be subject to wear and tear.

The engine cooling fan will often last the whole life of your car, but occasionally, the cooling fan can fail.

The average cost for cooling fan replacement is $240 to $610 depending on the make, model, and style of cooling fan used.

In high-heat climates around Australia, it’s more common to see cooling fan failures because the engine’s cooling system requires it more!

Cooling Fan Replacement

What is a Cooling Fan?

A cooling fan is a supporting component in your car’s cooling system.

The fan draws air through the radiator when the fan is engaged, drawing heat out of the hot coolant circulating through the radiator.

Older models may have a mechanical cooling fan driven by the drive belt while most modern cars have an electric cooling fan mounted on the radiator.

Some cars even have dual electric cooling fans to increase the fan’s function.

The fan itself has plastic blades and it’s attached to a drive system.

The older mechanical system is a clutch-style hub attached to a drive pulley, and it engages when the temperature starts to climb.

The modern electric cooling fan is driven by an electric motor that starts up when a temperature sensor indicates it should do so.

When the cooling fan has damaged blades or it does not engage when the engine is hot, it will require replacement.

Symptoms You Require Cooling Fan Replacement

  • The engine temperature exceeds normal operating temperature or your engine overheats
  • The cooling fan blades are cracked or broken
  • The cooling fan won’t engage when at operating temperature
  • The fuse for the cooling fan blows repeatedly
Cooling Fan Replacement Cost

How is a Cooling Fan Replaced?

  • The cooling fan shroud is removed for access to the cooling fan
  • On clutch-style cooling fans, a fan clutch tool is used to hold the fan in place while it’s unbolted
  • On electric cooling fans, the electrical connector is disconnected and the fan assembly is unfastened from the radiator assembly
  • A new cooling fan is fitted
  • The technician road tests the car to operating temperature, ensuring the cooling fan activates

Tips to Remember

  • Always check the cooling fan relay and fuse for proper operation prior to cooling fan replacement
  • Never work on the cooling fan while the engine is hot – the fan can engage unexpectedly, causing injury

How Important is Cooling Fan Replacement?

Without a properly functioning cooling fan, your engine could easily overheat while you’re driving, causing engine or cooling system damage.

Continuing to operate your car with a broken cooling fan invites a breakdown that could leave you stranded, along with expensive engine repairs.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661