Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Water Pump Replacement?

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How Much Does a Water Pump Cost?

Most modern vehicles (with the exception of electric only vehicles) are fitted with cooling systems to keep the engine temperature in check. They are made up of hoses, a radiator, a thermostat and a water pump. It is the water pumps job to circulate the coolant through the engine. If the water pump fails, coolant will not circulate through your radiator and your engine will overheat and possibly cause severe engine damage.

A water pump replacement starts at around $300 and can increase to $800+ if the timing belt or other components need to be removed to allow access to the water pump. 

Water Pump Replacement

What is a Water Pump?

The water pump is one of the main components that makes up the cooling system on your vehicle. It is usually made up of alloy or iron, and contains an impeller – which looks similar to a fan blade – which circulates, or pumps, coolant through the engine and back to the radiator. For the water pump to work, it needs to be driven, so they are usually mounted where they can be run by a drive belt, or more commonly, by the timing belt.

Symptoms that your Water Pump may need to be replaced

  • Vehicle leaking coolant onto the ground
  • Rattling noise emanating from the engine bay when engine running
  • Engine overheating
Water pump with timing belt attached

How the Water Pump is Replaced

  • The cooling system is pressure tested and inspected for leaks
  • Remove components to allow access to the water pump
  • Remove and replace the water pump, and thermostat (if required)
  • Flush the cooling system to remove any debris
  • Refit components, and fill cooling system with new coolant
  • Bleed air out of cooling system
  • Test drive and re-inspect for any leaks

Tips to Remember

  • When replacing the water pump, it is a good idea to replace the drive belt, timing belt/chain at the same time
  • The cooling system should be checked thoroughly when replacing the water pump, and replacing the thermostat may also be a good idea to prevent future issues

How important is replacing the water pump?

The water pump is responsible for circulating coolant through the engine block, to remove heat away from the combustion chamber and disperse it through the radiator. If the water pump is leaking or fails, the cooling system will fail and cause your engine to overheat. This can cause severe damage to the engine, and in many cases, will require major repairs to be carried out to return the vehicle to operational condition.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661