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AutoGuru FAQs

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Updated 23 Aug 2021

AutoGuru

AutoGuru is Australia's #1 booking site for car servicing and repairs. Here's everything you auto know!

How do online bookings work for car servicing and basic repairs?

Once you fill out your details, you’ll be shown the ‘search results’ which display instant fixed-price quotes from local service providers that can be booked online.

Can I get quotes for more complex repairs and inspections?

Yes. Once you have entered in your vehicle details and location, you’ll be able to browse through available repair tasks or inspections that you would like a quote for.

Which jobs are instantly priced and bookable online?

Car servicing, inspections and minor repairs such as batteries and brakes can be instantly quoted and booked online. For complex repairs, we’ll get local service providers to give you a personalised quote.

Will I be charged a fee to use this online booking service?

Nope!

What if my car’s make and model isn’t listed?

AutoGuru can provide servicing and repair quotes for the majority of passenger vehicles on Australian roads. If you don’t see your vehicle listed, give us a call on 1300 655 661.

Will the price I’m quoted via AutoGuru.com.au, be the final price I’ll pay?

Yes. For the work included in the quote, the price you’re quoted is the final price you’ll pay.

What’s included in the price of an instant quote?

Instantly priced quotes for servicing and repair work via AutoGuru.com.au include parts, labour and GST. Note: Quotes for inspection and diagnostic jobs do not include pricing for parts.

What if the service provider finds additional work that’s required?

Service providers are advised to contact you directly in order to discuss additional work that is not included in the initial quote.

Where can I find the inclusions for my car service?

Inclusions for basic and logbook services can be found on the search results page or the booking finalise page. Once you’ve entered all your details, you’ll see a list of suitable service providers in your area and their quoted price to carry out your service. You can view all the inclusions for your service at the top of this page, as well as on the booking finalise page under ‘What’s included?’.

If you’ve made an online booking through AutoGuru, your confirmation email will contain a link which outlines all the service inclusions.

Can a service provider come to me?

Yes! You can book with a mobile service provider that can come to your home or workplace to carry out vehicle inspections, car servicing and selected repairs, providing that you have a flat, safe area for them to work. We’ll display ‘Mobile Service’ within a service provider's listing or you can filter by ‘Mechanic Type’ to customise your search results.

Will my manufacturer's warranty be affected if an independent auto repairer completes my logbook service instead of the dealership?

No. The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic can service or repair your car without voiding your New Car Manufacturers Warranty, as long as the manufacturer’s maintenance and servicing standards are met. The qualified mechanics displayed in the search results are able to carry out logbook servicing - according to the manufacturer’s specifications - using quality aftermarket parts and lubricants.

Please note: This does not apply to extended warranties. We recommend contacting the issuer of the extended warranty to confirm your servicing and repair options.

Will the service provider stamp my logbook?

Yes. For logbook services, the service provider will sign and stamp your logbook to meet manufacturer requirements. If the service provider has not stamped your logbook, please call us on 1300 655 661 so we can help sort it out!

Can I reschedule the date of my booking?

Yes. Please call our customer service team on 1300 655 661 and we’ll happily reschedule your booking, free of charge.

What happens if I cancel or don’t show up to my booking?

If you booked through AutoGuru and cancel within 24 hours of your booking, or fail to show up, a $20 cancellation fee will apply. If you’re running late, give us a ring on 1300 655 661 so we can advise the service provider.

How long will my service or repair take?

If you’ve booked with a workshop, the service provider will usually require your vehicle for the entire day. Although the service or repair might only take a few hours, workshops run extremely tight schedules. When you drop your vehicle off, we always recommend asking the service provider how long the job will take and when you will be able to pick it up. Service providers will try their very best to accommodate your schedule, but we recommend organising other means of transportation for the entire day.

If you’ve booked with a mobile provider, you will only be without your vehicle for the time it takes to complete the job. When the service provider arrives, we recommend asking them how long the job will take once they’ve had a chance to assess the job.

I’ve booked in with a workshop, can I request a loan car?

Yes! Some service providers can offer a loan car depending on their availability. If a service provider offers this as an extra, it’ll be displayed on their listing in the search results, or listed as an optional extra on the finalise page. Remember, loan cars are extremely popular so availability is not guaranteed on the day.

What if I requested a loan car but it’s not available on the day?

For your convenience, two other transport options are available. Most service providers offer either a drop off or pick up service, where they can drop you off at or pick you up from a location within a 5km radius of their business whilst your car is at their workshop.

Alternatively, you can book a service provider that offers a complimentary Uber ride voucher up to $10! service providers that offer this extra will have it displayed on their listing in the search result and will also be available as an extra on the finalise page. If you add this option to your booking, we’ll send you all the details on how to redeem and use your voucher in your confirmation email.

How long will it take for a quote to be sent to me?

For servicing, inspections and select repairs, we can provide instant quotes. However, some tasks require a quote request to be sent to service providers. You will usually receive at least one quote within 24 hours.

How many quotes can I expect to receive?

If you have sent off a quote request to local service providers through AutoGuru, you can expect to receive up to three quotes back. If you’d like more quotes, you can contact us on 1300 655 661.

What if I don’t receive a quote?

Didn’t receive a quote? No worries! Give us a call on 1300 655 661 and we can help.

If I would like more quotes, is this possible?

Sure is! Give us a call on 1300 655 661.

What are my payment options?

Booking your car service or repair through AutoGuru gives you access to these convenient payment options:

  1. Pay upfront and online using your credit card or PayPal
  2. Book now, pay later interest-free with Afterpay, humm or PayPal ‘Pay In 4’
  3. In some instances, you can choose to pay the mechanic when you pick your car up and the service and/or repairs have been completed

Will I get an invoice at the end of my service or repair?

Yes, all service providers should provide an invoice when you pick up the car. This should include the details of what has been completed on the job and any additional recommendations for repair work needed on your vehicle. This is proof that the work was done on your car and is needed in case any issues arise.

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Written By

AutoGuru

AutoGuru is Australia’s largest online marketplace for booking automotive services.

We’ve got a passion to remove the stress, hassle and ambiguity from booking automotive servicing and repairs, both for the mechanic and the motorist.