Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a Front Brake Pad and Rotor Replacement Cost?

The front brakes on your vehicle are the ones that do all the work.

They are responsible for about 70% of the stopping force produced by the braking system, and as such, they cop quite a beating.

When you press down on the brake pedal, the brake pads are forced into the brake disc rotors (the big shiny round things behind your wheels) to slow your vehicle down. The friction material of the brake pads wears down over time, and can also wear out the disc rotors, and they need to be replaced to ensure correct operation and reliable brake performance.

The average cost of having your front brake pads and disc rotors replaced starts around $300 and can increase to $700+, depending on the type of vehicle and the brake components used.

Front Brake Pad and Rotor Replacement

What is a Front Brake Pad and Rotor?

The brake pads and disc rotors fitted to most modern-day vehicles make up the wear and tear items of the braking system. The brake pads are made up of a metallic friction composition, which is bonded to a metal backing plate.

The brake pads are made up of a metallic friction composition which is bonded to a metal backing plate.

These are located inside the brake calliper, which forces them onto the disc rotor to create friction and slow the vehicle to a stop. The disc rotors are usually a steel construction, which is a harder material than the brake pads.

The disc rotors are usually a steel construction, which is a harder material than the brake pads.

Even so, the constant force and heat of the brake pads being pressed against the rotor will wear them down over time, and they will need to be replaced.

Symptoms your Front Brake Pads and Rotors Require Replacing

  • Braking performance has diminished
  • Longer stopping distances or increased pedal effort to slow the vehicle down
  • Squealing or grinding noise when slowing down
  • Brake warning light on dash

How are Front Brake Pads and Rotors Replaced?

  • The vehicle will be raised and the front wheels removed
  • The brake pads and disc will be inspected for wear
  • If the brake pads and discs are worn down, they will be removed from the vehicle
  • The new disc rotors will be installed and the brake callipers will be inspected
  • The new brake pads will be fitted and the front wheels reinstalled
  • The brake pads and disc rotors will be ‘bedded in’ and a road test will be carried out to ensure correct operation

Tips to Remember

  • The brake fluid may also need to be inspected and replaced to restore proper braking performance
  • Some higher end vehicle may also have brake pad wear sensors, which will need to be replaced along with the brake pads and disc rotors

How Important is Replacing your Brake Pads and Rotors?

Having your brake pads and disc rotors replaced when they are worn out will ensure that your braking system is in good condition, and will bring you to a stop safely and reliably when you press down on the brake pedal.

Driving a vehicle with excessively worn brake pads and disc rotors may reduce the effectiveness of the braking system and put you and other motorists in danger.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661