Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Guidelines for ratings and comments

At AutoGuru, we’re all about getting you a good, convenient, quick deal on quality car servicing.

Help us create an environment in which you can help other motorists by providing feedback on the car service you booked through us.

We welcome your ratings and comments, but we do have some guidelines that we would like you to follow.

*Your* experience

Please ensure that your ratings and comments are a record of your recent first-hand experience with the mechanic, and not something from a long time ago, and not an experience of a family member or friend at the same mechanic or workshop.

Each car service booked through AutoGuru will afford you the opportunity to make the one comment on your experience. The workshop or mechanic that serviced your vehicle will have the option of one right of reply comment.

Defamatory comments

In addition to keeping comments legal, we want all feedback to be constructive. The following will not be permitted under any circumstances:

  • Obscenity or vulgarity
  • Racial / ethnic slurs
  • Hate speech or prejudiced comments
  • Personal insults
  • Hostile comments and threatening language

In an instance in which there has been an obviously poor customer experience, although the comment won’t be published, we will refer the matter and contents of the comment to our Customer Service Section for further investigation offline.

Privacy

No email addresses, web addresses, or phone numbers will be published.

AutoGuru reserves the right to moderate comments, and will not publish any material that — in our judgment — does not comply with these guidelines.

We may also choose to edit some comments before publication, but only to correct typos, or to bring a comment back into line that may have strayed beyond these guidelines, but we will not change the commenters’ general opinion of their customer experience.

Commenters can choose to publish as 'anonymous', or, if they choose to allow us to connect their Facebook profile picture, only their first name will be shown. AutoGuru will not release anyone’s personal contact information.

The full AutoGuru Privacy Policy is available to read here.

Patience

Please note that there may be a lag between when you post your comment, and when it is published. As all comments are moderated before being published, there may be a short delay, due to comments being posted outside AutoGuru business hours (night-time, weekends, Public Holidays, etc.).

Our goal

Our one goal in providing the opportunity to pass on feedback is to improve the customer experience for everyone – customers AND mechanics alike.

We thank you for your business, and we appreciate the time you take to rate and comment on your car service experience.

The full Terms and Conditions of Use of the AutoGuru website is available to read here.