Guidelines for ratings and comments

At AutoGuru, we're all about connecting you with great service providers in the automotive industry.

Help us create an environment in which you can help others by providing feedback on the job completed by the supplier.

We welcome your ratings and comments, but we do have some guidelines that we would like you to follow.

*Your* experience

Please ensure that your ratings and comments are a record of your recent first-hand experience with the supplier, and not something from a long time ago, and not an experience of a family member or friend at the same supplier.

You're reviewing your experience with the supplier and not your experience with AutoGuru or the booking process.

Each booking made via AutoGuru or Direct Supplier Customer who paid for their services with Afterpay via AutoGuru will be afforded the opportunity to make the one comment on your experience with the supplier.

If comments on your experience include details on tasks that were not added to the booking upon check out we may choose to not publish the review and contact you. The exception to this would be where you book in for an inspection via AutoGuru and then complete additional repairs directly with the supplier. These additional repairs can be included and will be published as long as they meet the community guidelines listed on this page.

The supplier will have the option of one right of reply comment.

Defamatory comments

In addition to keeping comments legal, we want all feedback to be constructive. The following will not be permitted under any circumstances:

  • Obscenity or vulgarity
  • Racial / ethnic slurs
  • Hate speech or prejudiced comments
  • Personal insults
  • Hostile comments and threatening language

In an instance in which a defamatory comment is made in a review, although the review won't be published, customers will be given the opportunity to re-submit the review without defamatory comments.

Privacy

No email addresses, web addresses, or phone numbers will be published.

Commenters can choose to publish as 'anonymous', or, if they choose to allow us to connect their Facebook profile picture, only their first name will be shown. AutoGuru will not release anyone's personal contact information.

The full AutoGuru Privacy Policy is available to read here.

Moderating Reviews

AutoGuru reserves the right to moderate comments, and will not publish any material that — in our judgment — does not comply with these guidelines.

We may also choose to edit some comments before publication, but only to correct typos, or to remove personal details as per the privacy section in these guidelines but we will not change the commenters' general opinion of their customer experience with the supplier.

If a review does not meet the community guidelines AutoGuru reserves the right to reject the review which will notify the customer who will be afforded the opportunity to amend their review so it meets these community guidelines.

Patience

Please note that there may be a lag between when you post your comment, and when it is published. As all comments are moderated before being published, there may be a short delay, due to comments being posted outside AutoGuru business hours (night-time, weekends, Public Holidays, etc.).

Our goal

Our one goal in providing the opportunity to pass on feedback is to improve the customer experience for everyone – customers AND mechanics alike.

We thank you for your business, and we appreciate the time you take to rate and comment on your supplier experience.

The full Terms and Conditions of Use of the AutoGuru website is available to read here.