Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Head Gasket Replacement?

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How Much does a Head Gasket Replacement Cost?


The engine assembly in a modern motor vehicle can be split up into two major components – the cylinder head and the engine block.

The cylinder head houses the valvetrain components, such as the camshaft/s and fuel injectors, and the engine block houses the rotating assembly of the crankshaft and pistons as well as other crucial cooling and lubricating components.

Both these components rely on oil and coolant to provide lubrication and cooling properties as well as a good seal between them to allow proper compression inside the cylinders.

All these components need to be separated otherwise engine failure will result. Enter, the Head Gasket!

The job of the Head Gasket is to join the cylinder head to the engine block to provide a sealed area for combustion to occur, as well as allow the coolant and oil to circulate to the sensitive components that need it most without them becoming contaminated.

All this stress placed on the gasket can cause it to fail or ‘blow out’ over time or when the engine is overheated – it is designed to fail first to prevent further damage to other components, but operating a vehicle with a blown head gasket may cause complete engine failure.

The average price of a head gasket replacement starts around $1200 and can increase to $3000+ depending on any other damage and other work required.  An inspection by a mechanic will confirm the costs for you.

Head Gasket Replacement

What is a Head Gasket?

The head gasket is the most important gasket in the engine. It sits between the cylinder head and engine block and its purpose is to create a seal around the cylinders to allow for maximum compression inside the cylinders and to prevent coolant entering the combustion chamber.

They are usually made of a composite material, but can also be made of copper or a multi steel layer design to provide the best possible seal.

When the cylinder head is bolted down to the engine block, it compresses the head gasket to create an airtight seal between the two, while small cutouts in the gasket allow coolant and oil to flow through to the top of the engine.

Symptoms of a Head Gasket Failure

  • Engine overheating
  • Engine running poorly, or misfiring
  • Excessive white steam from the exhaust when engine running
  • Milky oil due to coolant contamination – looks like chocolate milk
  • Exhaust gases in the cooling system when engine is running
Head Gasket Replacement Cost and Repair

How is the repair performed?

  • The head gasket will be confirmed as the failed component
  • The engine oil and coolant will be drained from the engine
  • The cylinder head and all associated components will be removed from the engine and sent away to be inspected and cleaned
  • The old head gasket will be removed and the engine block will be checked for damage
  • The new head gasket will be fitted to the engine, and sealant will be applied as required
  • The cylinder head and associated components will be refitted and torqued to the correct specifications
  • The engine will be filled with new coolant and oil and the engine run to check for any leaks
  • The vehicle will be road tested to ensure correct operation

Tips to Remember

  • Around 70% of the repair cost will be labour, as replacing the head gasket on many vehicles is a very labour intensive task, sometimes taking 10 hours or more to carry out the job correctly.
  • Before assuming the worst, make sure your vehicle is inspected to correctly diagnose the issue you are having, to prevent expensive repairs that don’t fix the problem!

How Important is this Repair?

Operating your vehicle with a blown head gasket not only increases the chances of causing irreparable engine damage but may leave you stranded on the side of the road waiting for a tow truck to come and pick you up.

If you notice the temperature gauge moving towards that red ‘H’ or white smoke coming from the exhaust, it’s time to have your vehicle inspected and repaired before it’s too late! 

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661