Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Timing Chain Replacement?

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How Much does a Timing Chain Replacement Cost?


Your engine’s top end and bottom end serve different purposes but must operate in perfect unison for the engine to run smoothly.

In some vehicles, a timing belt is used. In others, it’s a timing chain that ties the upper and lower end of your engine together.

In many cases, the timing chain operates the oil pump and water pump also.

Unlike a timing belt, the timing chain isn’t a routine maintenance item, so there’s no specific interval for replacement.

It’s possible that, over time, the timing chain can stretch, the timing chain tensioner or guides may fail, or poor lubrication can cause wear on the timing chain itself.

If that happens, timing chain replacement is required. The average cost of replacement is $900 to $1,500+ depending on the car you drive.

Timing Chain Replacement

What is a Timing Chain?

Like the chain on a bicycle, the timing chain connects gears together – the camshaft gear (or gears) and the crankshaft gear.

It’s a hardened metal chain that must be extremely durable as it moves constantly and speedily whenever the engine is running.

The timing chain is located behind the front engine cover and may incorporate the oil pump’s operation and the water pump’s function into its role as well.

Some vehicles might be equipped with more than one chain: a timing chain and balance shaft chains.

The solid links in a timing chain are meant to eliminate the need for replacement. If the timing belt has signs of wear or has a rattling noise, it should be replaced immediately.

Symptoms that your Timing Chain Replacement is Required

  • Rough rattling noise from the front of the engine area.
  • Check Engine light illuminated with timing-related codes.
  • Rough running condition.
  • Excessive fuel consumption.
  • Poor power or hesitation when driving.
  • Stalling or stumbling at idle.
Timing Chain Replacement Cost

How is the Timing Chain Replaced?

  • The engine accessories are removed, the engine oil is drained, and the front engine cover is removed.
  • The tension on the timing chain tensioner is released.
  • The camshaft and crankshaft gears are removed along with the timing chain, and the technician makes special note of the position they were in.
  • The new timing chain is installed on the gears, then the gears and chain are re-installed in the same position.
  • The front cover is re-installed, the accessories mounted, and engine oil topped up.
  • The technician runs the engine and road tests to confirm the repair is successful.

Tips to Remember

  • A new timing chain tensioner and guides should be installed along with the new timing chain, eliminating the possibility of a similar repair shortly after.
  • Other conditions might sound like a stretched timing chain, such as a worn idler pulley or alternator bearing.

How Important is Timing Chain Replacement?

If there’s a problem with your timing chain, it could cause further running issues at any time.

Stalling, rough running, and hesitation can be hard to predict and dangerous while you’re driving.

As well, if the timing chain breaks, the damage will be much more expensive than solely timing chain replacement.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.


Image credit: Tennen-Gas

Questions? Speak with a Service Advisor
1300 655 661