Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Radiator Top Hose Replacement?

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How Much does a Radiator Top Hose Replacement Cost?

The cooling system is the primary defense for the engine against extreme heat, and the radiator top hose is just one of the many important pieces that keep engine coolant circulating.

In normal operation, the radiator top hose will deteriorate due to time and heat, and will need to be replaced when it gets soft or springs a leak.

The radiator hoses usually last at least five years before requiring replacement, and often longer, depending on the driving you do and if maintenance is performed regularly.

On average, the cost for radiator top hose replacement starts at $225 and up to $350, although some models can be considerably more.

In climates that experience extreme heat, radiator hoses may need to be replaced more frequently. 

Radiator Top Hose Replacement

What is a Radiator Top Hose?

The inlet at the top of your radiator is fed by coolant from your engine, and the two are connected by a section of rubber hose.

Depending on the make and model, the top hose may be located on either the driver’s or passenger side of the engine compartment.

Hot coolant flows from the engine into the radiator where the hot fluid is cooled by air passing through the radiator.

Radiator hoses must be strong enough to handle temperature fluctuations and pressure, yet remain flexible.

They are formed from synthetic rubber material and reinforced with woven cotton, nylon, or Kevlar strands for strength.

The synthetic rubber may swell if oil is spilt on it, or the hose may collapse or crack if it deteriorates.

Once the radiator top hose no longer holds its shape, collapses, or leaks, it needs to be replaced.

Symptoms You Require Radiator Top Hose Replacement

  • Radiator hose collapses flat or doesn’t return to its original shape when squeezed
  • The hose has cracks and leaks coolant
  • The engine temperature sporadically rises higher than normal
Radiator Top Hose Replacement Costs

How is the Radiator Top Hose Replaced?

  • The technician opens the bonnet and identifies the failing radiator hose
  • The coolant is drained from the radiator
  • The radiator hose clamps are removed from the radiator side and the engine side
  • The old radiator top hose is removed and a new one is fitted with new clamps
  • The cooling system is filled, bled of air, and the engine is run to confirm the repair

Tips to Remember

  • What may seem like a faulty thermostat may actually be a bad radiator hose, which is why proper diagnosis by a technician is important
  • While changing the radiator top hose, it’s a good time to have the cooling system flushed and refilled with clean coolant

How Important is Radiator Top Hose Replacement?

Having the radiator top hose replaced when it’s deemed to be in poor condition will give the peace of mind you want to be sure of your car’s good operating condition every time you drive.

Operating your car with a radiator top hose that is worse for wear could lead to a coolant leak or your engine overheating, which could be an expensive and frustrating inconvenience.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661