Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Brake Hose Replacement?

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How Much does a Brake Hose Replacement Cost?

The brakes on your car are hydraulically operated, using fluid pressure to come to a stop.

Brake hoses are used to contain the brake fluid on its way to the brake caliper where it squeezes the brake pads.

Under ordinary usage, brake hoses deteriorate with age over time and brake hose replacement is necessary. On average, brake hoses last from five to ten years, and often longer.

Typically, the cost of brake hose replacement is from $145 to $250, although some makes and models may be significantly more.

For cars exposed to extreme hot and dry conditions consistently, brake hose replacement may be necessary more frequently. 

Brake Hose Replacement

What is a Brake Hose?

At every wheel with disc or drum brakes, a brake hose connects a rigid steel or aluminum brake line to the brake setup at the wheel.

Brake fluid is pressurised when the brake pedal is pressed, and fluid travels through the flexible brake hose.

The pressurised fluid exerts force on the mechanical brakes and the friction slows your vehicle.

The brake hose itself is made of synthetic rubber, and its inner liner often contains Kevlar or other reinforcing fabrics, or it may contain braided steel for strength.

The outer layer of rubber on the hose is the primary indicator of wear, showing cracks or rub marks when the brake hose is deteriorating.

When cracking is evident or there is brake fluid leaking, brake hose replacement is required.

Symptoms that Your Brake Hoses Require Replacement

  • Brake fluid leaking from hose
  • Cracks evident in the brake hose sheath
  • Rub marks through the exterior layer
  • Brake hose collapsed or pinched
Brake Hose Replacement

How are Brake Hoses Replaced?

  • The car is lifted and the wheel is removed
  • The brakes are inspected and the faulty brake hose identified
  • The brake hose is disconnected from the steel brake line and the brake caliper or drum
  • A new hose is fitted
  • Brake fluid is topped up in the reservoir and the brakes are bled
  • A technician performs a road test to confirm the repair is complete

Tips to Remember

  • Brake hoses should be carefully inspected when the brake calipers or wheel cylinders are replaced.
  • Brake hoses will need to be replaced if the brake fluid is contaminated as the inner liner may swell and deteriorate.

How Important is Brake Hose Replacement?

Replacing your brake hoses when wear and tear is noticeable or when a leak is present will give you the confidence that your car will stop safely and securely every time you hit the brakes.

Driving your car with brake hoses that don’t pass an inspection puts you and your passengers in danger. Should a leak develop, you may not be able to stop in an emergency and you could cause an accident.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661