Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Need a Ball Joint Replacement?

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How Much does a Ball Joint Replacement Cost?

All cars have suspension and steering systems, allowing the driver to control its direction and comfort.

One key component of suspension and steering systems is the ball joint.

In normal operation, the ball joint allows a wheel to travel vertically and pivot on axis while maintaining its position in relation to the road.

A ball joint will eventually wear in its socket, which can cause annoying noise and handling concerns – even unsafe driving conditions.

A typical ball joint will last from 100,000 to 200,000km, however harsh driving conditions can cause failure well before that.

Replacing a single upper or lower ball joint is approximately $250 to $400, depending on the type of car you drive.

Because the lower ball joints bear your car’s weight constantly, they are likely to wear out sooner than the upper ball joints.

Ball Joint Replacement

What is a Ball Joint?

The ball joint is almost universally used in modern cars for the front suspension and, at times, the rear suspension.

Its purpose is to allow movement on more than one axis, like vertical and rotating simultaneously.

The ‘ball’ is a spherical metal ball with a stud attached, usually made of hardened steel.

It is contained in a socket that holds the ball snug with the stud protruding out.

The socket, or cup, has a lining of synthetic material inside to prevent metal-on-metal wear.

The ball joint is covered in a rubber or polyurethane boot and grease is injected into the joint to minimise wear on the ball, the socket, and the lining.

Over time, the ball joint cup wears. Instead of the ball being held firm in the socket, end play begins to form.

Grease in the joint minimises the wear, but only for so long. Once end play in the ball joint meets or exceeds the manufacturer’s specification for replacement, it must be replaced.

Symptoms You Require Ball Joint Replacement

  • Clunk from front of car when travelling over rough surfaces
  • Rattling noise from suspension when the car’s weight shifts
  • Abnormal tire wear due to improper wheel alignment
  • Torn ball joint boot
  • Grease leaking from ball joint
Ball Joint Replacement Cost

How are Ball Joints Replaced?

  • The technician lifts the car on a hoist or rests it on jack stands
  • The wheels at the affected locations are removed
  • The ball joint is separated from the steering knuckle, usually with a special tool
  • The ball joint’s fasteners, whether bolts or rivets, are removed from the control arm
  • In many cases, ball joints are pressed in and require an industrial press to remove them, meaning the control arm assembly is removed
  • The worn ball joint is removed and a new one fitted – either bolted in or pressed in, depending on the car design
  • The control arm is refitted and the wheel installed
  • A wheel alignment is completed
  • The technician road tests the car to confirm the symptom is gone

Tips to Remember

  • Ball joints often require replacement in pairs
  • Always have a wheel alignment performed when suspension work is completed

How important is Ball Joint Replacement?

Because ball joints enable your car to steer as well as contribute to its handling, they are a critical component for safe driving.

If you chance driving with worn ball joints for a long time, you could experience a separated ball joint.

It causes loss of steering and is likely to cause an accident, endangering you, your passengers, and other motorists. Timely ball joint replacement is critical

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661