Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


Need a Heater Hose Replacement?

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How Much does a Heater Hose Replacement Cost?

The heating system on gas-powered cars is the same today as it has been for decades.

Hot coolant passes through a heat exchanger in the dashboard of your car, and heater hoses circulate the coolant to and from this part.

Heater hoses are exposed to high temperatures in the engine compartment and deteriorate with age and exposure to oil, and will need to be replaced eventually. Hoses typically commonly last between 80,000km and 150,000km under these normal conditions.

When heater hoses need to be replaced, the average cost is between $150 and $250, but may be more depending on the make and model.

Because coolant constantly circulates through the heater hoses, it doesn’t matter whether you use the heat or not – they deteriorate just the same.

Heater Hose Replacement

What is a Heater Hose?

The warm air from your car’s dash vents originates from hot coolant that passes through the heater core.

One heater hose carries the hot coolant to the heater core, and another takes it away.

The inlet heater hose comes straight from the engine, where the coolant is hottest.

The outlet hose ties back into the cooling system, where it rejoins the engine’s cooling system once again.

A car typically has just two heater hoses, unless it’s an SUV or a truck with a rear heater. In that case, there are four heater hoses.

Like radiator hoses, the heater hose is made of synthetic rubber, reinforced by strands of cotton or Kevlar to prevent bursting.

They are often formed to a specific shape and are manufactured thick enough to contain nearly all the coolant’s heat.

When the hose begins to deteriorate, it can develop bulges, collapse, or begin to leak.

If coolant flow is restricted or there’s a coolant leak, your heater hoses should be replaced.

Symptoms Your Heater Hoses Require Replacement

  • Coolant leaking near the firewall
  • Poor heat inside your car
  • Hose doesn’t return to form when it’s squeezed
  • Bulge in the heater hose
Heater Hose Replacement Cost

How Heater Hose Replacement is Performed

  • The technician opens the bonnet and inspects the cooling system with the engine cold
  • The coolant is drained, then the heater hoses are removed
  • New heater hoses are fitted and securely clamped at both ends
  • The cooling system is topped up with the correct type and mixture of coolant
  • The engine is run up to temperature and the air bled from the cooling system
  • The technician verifies the repair visually and ensures heat is present at the dash vents

Tips to Remember

  • Coolant can become corrosive over time, deteriorating your hoses. Timely cooling system flushes can help prevent heater hose failure.
  • Only compatible coolants should be used when filling the cooling system to prevent unnecessary failures from occurring later on.

How Important is Replacing Your Heater Hoses?

You might think that heater hose replacement isn’t important in the summer, but you’d be wrong.

Leaking heater hoses can cause engine overheating due to low coolant levels, and at an exponentially greater cost than the hoses themselves.

Operating your car with faulty heater hoses can make for a chilly drive, an unpleasant coolant smell, and cause warning lights and engine overheating. Address faulty heater hoses as soon as they are detected.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661