Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Wiper Blades Replacement?

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How Much does a Wiper Blade Replacement Cost?

 

The windscreen wiper blades are the only thing keeping your vision clear when it’s raining outside, and a built-in component to clean dirty windscreens.

During everyday driving conditions and normal usage, wiper blades wear and deteriorate from the sun’s UV rays.Windscreen wipers typically last from 10,000 to 25,000km on average,

Windscreen wipers typically last from 10,000 to 25,000km on average, however, some wiper blades may need to be replaced sooner while others last much longer.

It works out roughly to wiper blade replacement once per year. The charge to replace your wiper blades is nominal, only costing around $15 to $30 per wiper blade although some speciality models may be more.

If you have a rear wiper blade, you might expect it to last longer than the front wipers because of lesser use, but that’s not always the case – sun and heat can cause the rubber to break down just as quickly as the fronts!

 

Wiper Blades Replacement

What is a Wiper Blade?

When you attempt to clean your windshield, two arms sweep up from the windscreen cowl and wipe across the glass.

At the end of each of the arms is a flexible frame made out of plastic or metal. And at the bottom of that frame where it contacts the glass, there’s a thin rubber strip.

That frame and rubber together make up a wiper blade.

Most cars have two wiper blades to clear the front windscreen. On hatchbacks and SUVs, there may be a third wiper blade to clear the rear window also.

On rare occasions, you’ll see small wiper blades on the headlights of expensive cars and SUVs too. Once the rubber edge on the wiper blade becomes stiff and dry from heat and sun, or cracks or roughness develop on the rubber edge, your wiper blades need to be replaced.

Symptoms that your Wiper Blades Require Replacing

  • Sections of the windscreen aren’t clear after the wipers have cycled.
  • Streaks of water are left behind after the wipers pass over the windscreen.
  • The wiper blades are loose on the wiper arms due to broken clips.
  • The ends of the rubber edge are torn and hanging loose.
  • The wiper blades ‘chatter’ or squeal against the windscreen.
Wiper Blades Replacement Cost

How are Wiper Blades Replaced?

  • The wiper blades are lifted away from the windscreen with the ignition off.
  • The clip connecting the wiper blade to the wiper arm is squeezed and the wiper blade slides off.
  • A new wiper blade is positioned in place, then firmly pulled until the clip snaps into place.
  • The wipers are tested on a wet windscreen to check operation.

Tips to Remember

  • Some cars may have wiper blade refills – just the rubber blade edge – available for replacement. While it’s slightly cheaper, it can be frustrating to change the refills alone. Opt for the whole wiper blade for easier replacement.
  • Try not to use the wipers when the windscreen is dry. It creates unnecessary wear on the rubber edge.

How Important is Replacing Your Wiper Blades?

Wiper blades that clear poorly can restrict your vision, making travel dangerous. For the minor cost of new wiper blades, there’s simply no reason to prolong wiper blade replacement on your car.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Image credit - Wiper Blades

Questions? Speak with a Service Advisor
1300 655 661