Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Brake Caliper Replacement?

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How Much does a Brake Caliper Replacement Cost?

There’s no question the brakes in your car are the most important safety system, and it all comes down to your brake calipers working correctly.

When brake calipers are functioning as they should, they squeeze brake pads against your brake rotors and the friction causes you to stop.

In normal conditions, your brake calipers shouldn’t fail. However, if you don’t change your brake pads as soon as they wear out, the calipers can over-extend.

If you don’t drive your car for a long stretch, the calipers can seize.

For brake caliper replacement at one wheel, you can expect the repair cost to be $250 to $750 depending on your car’s design and the grade of brake caliper used in the repair. 

Brake Caliper Replacement

What is a Brake Caliper?

A brake caliper is a hydraulic component, meaning it uses fluid movement to perform its function.

There’s a brake caliper located at each wheel in a disc brake design. When the brake pedal is pressed, brake fluid moves from its reservoir through the brake fluid lines to the brake caliper.

In the caliper, the hydraulic pressure forces a piston to move outward against the inner brake pad.

This motion squeezes the brake pads against the brake rotor and the friction causes your car to slow down.

When you release your pressure on the brake pedal, the piston is allowed to retract.

Brake calipers are built quite sturdy, precision cast out of iron, aluminum, or other high-grade metals.

The hardened piston is coated in chrome to prevent gouges that can cause leaks. If the piston extends too far because the brake pads are fully worn away, it can jam.

If the piston gets stuck or extended in its bore or a brake fluid leak develops, the affected brake caliper will need to be replaced.

Symptoms that a Brake Caliper Replacement is Required

  • Your car pulls to one side when braking
  • The brake pedal feels soft
  • Your car is slow to respond to brake input
  • Extra force is necessary to press the brake pedal
  • A squeaking or grinding noise is evident from one wheel when you drive
  • There’s a fluid leak near a wheel
Brake Caliper Replacement Cost

How are Brake Calipers Replaced?

  • The technician lifts the car in the air or places the affected wheel on a jack stand and the wheel is removed
  • The brake caliper mounting bolts are removed and the brake caliper lifted from its mount
  • The brake fluid hose is disconnected
  • If the brake pads are to be reused, the technician transfers them to the new caliper
  • The brake fluid hose is fitted to the new caliper and the brake caliper is bolted into place
  • The brakes are bled, removing air from the braking system
  • The wheel is refitted and the car is road tested to confirm the repair

Tips to Remember

  • Keep brake fluid off painted surfaces – it’s corrosive
  • It’s a good idea to install new brake pads when replacing brake calipers
  • Often, brake calipers should be replaced in pairs to ensure braking performance is the same side-to-side

How important is Brake Caliper Replacement?

You need to trust that your car will stop every time you press the brake pedal. Replacing a faulty brake caliper will give you the confidence that your car is safe to drive and will stop reliably.

Driving your car with faulty or leaking brake calipers can cause an accident or loss of control, and places you and others in danger. Have brake calipers replaced as soon as a defect is found.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - Kristopher

Questions? Speak with a Service Advisor
1300 655 661