Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
3. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.


Need a Transfer Case Fluid Replacement?

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How Much does a Transfer Case Fluid Replacement Cost?

The transfer case on any four-wheel-drive or all-wheel-drive car enables power to transfer between the front and rear wheels.

The transfer case is fluid-filled to lubricate and cool the moving parts inside. During normal, everyday driving, the transfer case fluid deteriorates as it does its job and eventually needs to be changed.

Transfer case fluid replacement is part of routine maintenance and should be performed according to your manufacturer’s service schedule, and the interval varies wildly from 40,000km to 100,000km and beyond.

The service is inexpensive with parts and labour ranging from $75 to $200 on traditional designs; high-performance and specialty models may be more.

Heavy off-road use or towing can break down your transfer case fluid faster, meaning shorter intervals. 

Transfer Case Fluid Replacement

What is Transfer Case Fluid?

Your transfer case is filled with an oil that serves several purposes, and it’s known as transfer case fluid.

It keeps internal transfer case components cool, well-lubricated, corrosion-free, prevents wear and tear.

When your car is in motion, the chain and gears inside the transfer case splash fluid all around, keeping the inside of the entire transfer case covered in transfer case fluid.

Transfer case fluid can be either synthetic or mineral-based gear oil, weighted heavier than engine oil.

While your car is driving, the fluid is exposed to heat and friction, which begin to break down the fluid and it loses its lubricating properties.

When the fluid has become dark or gritty, around the time of its service interval, it will need to be changed.

Symptoms that your Transfer Case Fluid Replacement is Required

  • The transfer case fluid is dark and discoloured
  • The transfer case fluid level is low
  • Repairs have been completed on the transfer case
  • There’s a rattle or grinding noise from underneath your car
Transfer Case Fluid Replacement Cost

How is Transfer Case Fluid Replaced?

  • The technician lifts the car in the air on a hoist or jacks
  • The skid plate is removed, if equipped
  • The transfer case oil drain plug is removed and the oil fully drained
  • The drain plug is inserted, then the fill plug is removed and clean fluid added
  • The fluid level is checked, then the fill plug tightened
  • The skid plate is refitted and the car lowered
  • The technician road tests the car to ensure proper working order

Tips to Remember

  • Only the exact manufacturer-specified fluid should be used – using the incorrect fluid will cause premature failure.
  • The transfer case fluid level should be checked during every oil change interval.

How Important is Transfer Case Fluid Replacement?

Like poor engine oil maintenance, transfer case problems will eventually occur if transfer case fluid replacement is neglected.

Driving your car with neglected transfer case maintenance can lead to a breakdown and possible loss of control. Have your transfer case fluid replacement performed in a timely manner.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit

We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661