Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Tail Light Lens Replacement?

Easily compare & book over 1,600 quality reviewed mechanics Australia-wide

Get Instant Quotes

How Much does a Tail Light Lens Replacement Cost?

Every car has lights on the rear that tell motorists behind when the car will be slowing or stopping, turning, or reversing.

The tail lights, brake lights, turn signal indicators, and often the reverse lights are all contained in the tail light lens.

From normal operation, the tail light lens can either become cloudy due to the environment around the car or, more often than not, the taillight lens is accidentally broken and requires replacement.

The average price for tail light lens replacement starts at $165 and goes to $750 and beyond.

Some tail light lenses contain LED bulbs or circuit boards, which is why the cost of replacement seems exorbitant.

Tail Light Lens Replacement

What is a Tail Light Lens?

Light bulbs on the rear of your car are contained within housings or lenses.

The lens both protects the bulb from moisture and breakage. As well, the tail light lens ensures the emanating light is the correct colour for the light’s purpose.

Many cars have one tail light lens on each side while others have tail light lenses that split up the purposes among two or three lenses per side.

A tail light lens is most often formed by polycarbonate plastic and sealed watertight to the tail light housing.

The hard plastic is easily broken with impact, and UV light and heat can cause the plastic to become cloudy or discoloured, and you require tail light lens replacement.

Symptoms Tail Light Lens Replacement is Required

  • A hazy or cloudy appearance with diminished light from tail light
  • Cracked or broken plastic
  • Moisture inside tail light lens
Tail Light Lens Replacement Costs

How is Tail Light Lens Replacement Performed?

  • The boot is opened and the trim is removed for access to tail light fasteners
  • The retainer nuts or screws are removed and the old tail light is taken off
  • The wiring harness is disconnected
  • Wiring is connected to the new tail light lens and it’s fitted into place
  • The tail light lens fasteners are installed, trim is refitted, and operation is confirmed

Tips to Remember

  • Light bulbs may need to be transferred to the new tail light housing or lens.
  • Always make sure the wiring is installed the same way it was removed, otherwise the incorrect lights may illuminate

How Important is Replacing your Tail Light Lens?

Having your tail light lens replaced when it’s broken or discoloured gives you the reassurance that other motorists can see where you intend to move your car.

If your tail light lens is broken or the lights are difficult to see, other drivers might not see your indicators. That puts you, your passengers, and other drivers on the road at risk of a collision.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661